Senior Consultant, ERP and CRM Systems (Technical Profile)

Big Bang ERP - Montréal, QC (15 months ago)

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About Us
We are a boutique consulting firm that helps businesses optimize and streamline their processes by implementing cutting-edge cloud ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. Our highly skilled team works hand in hand with organizations to achieve exceptional business improvements allowing them to focus on what they do best rather than on repetitive manual processes, spreadsheet management, and other non-value-added activities. Our global team of consultants is dedicated to helping businesses achieve their long-term goals with smart, effective and scalable cloud solutions across the globe. Acting as true advisors, we contribute our diverse experiences and in-depth expertise to the success of our customers.
Role
Big Bang ERP is seeking a Senior Consultant to be part of our fast-growing team.

The senior consultant role at Big Bang ERP is the expert combination of functional and technical expertise. As a Senior Consultant, you will have the opportunity to work in a multi-product environment that is industry focused and team-oriented. You will adapt existing ERP and CRM cloud solutions to customers’ business processes by developing complex customizations in various programming languages (Java, JavaScript) or configuring already existing elements. You’ll participate in database and systems integration between ERP, CRM, transactional websites, and various other third-party platforms. You will also lead client training sessions and collaborate with project managers and other stakeholders by phone, video conference or in person, as needed.
Primary Responsibilities
Operations (60%)

Actively participate in projects by acting as a lead consultant
Analyze business processes and determine the appropriate modifications to be applied to the business solution
Complete the development of specifications and formal time estimates and solutions
Perform configuration, development, and deployment of software component modifications
Communicate regularly with the project manager on the status of the overall work in progress
Manage and prioritize time required to complete tasks
Ensure that through quality assurance activities are carried out by elaborating and performing test plans
Provide mentorship and coach consultants and interns
Take ownership and lead the project's lifecycle: sales, demo, project development, and post-go-live, etc.
Customer Service (15%)
Manage the client relationship by being a trusted advisor and leveraging your industry expertise to recommend and help customers optimize their processes and systems
Be proactive in the way you communicate both internally and externally; set expectations and confirm decisions by speaking to your customers directly at all times
Propose solutions according to customer’s budget and time constraints
Effectively resolve issues by providing further investigation in the case of complex issues
Assist consultants with front-line support for customers as needed
Ensure extraordinary customer service in line with our best practices and willing to go the extra mile
Respond to customer calls and provide immediate assistance for urgent requests
Training (10%)
Lead and develop customer training sessions (according to specifications and roles) throughout the project lifecycle
Provide post-deployment training; explaining the use of applications that have been customized and training customers on how to use advanced features
Transfer newly acquired functional and technical knowledge to colleagues; mentoring, shadowing, and documenting this knowledge
Sales (10%)
Configure complex demonstration/test environments used to present our solutions to potential customers
Prepare presentations for prospective clients on specific solutions or areas of expertise
Develop specific functionalities based on the requirements of the prospective client and modify data in line with industry standards
Participate in discussion forums according to respecting internal guidelines and industry trade shows
Continuous Improvement (5%)
Participate in the elaboration of business apps, tools, and extensions designed for resale
Perform ongoing industry and market watch through readings, interviews and research analysis
Document and share relevant findings
Specific Requirements
University degree in software engineering, information technology, business technology management or a relevant discipline
Excellent mastery of English and French (bilingual)
Mastery of Java (asset) and Javascript (essential).
Mastery of business process concepts (essential)
Experience and involvement in all phases of a project: analysis, design, development, implementation, training, and support
Knowledge of an ERP application (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce (asset)
Mastery of cloud business solutions and business processes
Ability and willingness to work on more complex and challenging tasks; dealing with more advanced client situations
Ability to manage and positively resolve conflicts with a solutions-oriented approach
Core Competencies
Confident, and professional speaking abilities (and experience)
Excellent requirements gathering skills; creating a clear, concise and agreed set of customer requirements that allow you to consistently meet customer expectations
Ability to lead technical working sessions with end users by engaging at all levels and talking about impact, not process
Excellent client management skills; you can resolve or prevent almost any issue by being clear and encouraging an unhindered flow of information, which means getting the right information to the right person through the right channel in a timely manner
Capacity to think strategically and work tactically in a team focused environment
Ability to prepare professional documents: estimates, statement of work, request for proposal, training documents, and testing plans
Energetic self-starter and team player
Rigour and follow-through work ethic; you’re proactive and you get to the bottom of things
Intellectual curiosity