Lead Operations Coordinator, WE Schools

WE - Toronto, ON (30+ days ago)

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Company Overview

WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from "me" to "we." Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.

WE - Making good, doable.

Job Summary

WE is seeking an organized, detail-oriented Lead Operations Coordinator with strong communication skills to support the Associate Director of Lead Operations and Strategy, WE Schools in ensuring smooth operational performance in the lead generation space.

The position is based out of WE's office in Toronto.

Responsibilities and Duties

Operations

Assist AD of Lead Operations and Strategy in day-to-day coordination and management of lead operational activities
Run routine data clean up prepare data captured for import into Salesforce
Track and report on lead nurture communications and nurture communication timelines
Deploy nurture sequences/drip campaigns to increase lead conversion and educator commitment to WE Schools
Transfer leads to appropriate relationship holders once they have committed to WE Schools
Update team resources with current procedures and practices to support overall delivery of lead operations across the department
Cross reference leads reports with WE Schools Program Segments registrations, Campaigns and Opportunities reports in Salesforce.
Keep abreast of all Call to Actions being communicated through nurture sequences
Relationships

Participate in discussions and meetings related to lead operations process improvements, data analysis and structures, and data integrations
Work closely with internal stakeholders, including the Senior Program Manager, US partnerships, to support in lead conversions in specific sponsored offerings
Qualifications and Skills

Associates degree or equivalent educational and/or professional experience
Solution-oriented mindset.
Experience with CRM software (preferably Salesforce), marketing automation software and database management an asset.
Excellent comprehension and ease with the application of Microsoft Office programs, particularly Excel
Quick learner with a demonstrated ability to think strategically and creatively
Strong organizational skills and the ability to manage multiple responsibilities
Detail-oriented and time management skills
Experience with Administration an asset
What makes us unique…

WE is a family of organizations making doing good, doable. WE Charity empowers domestic and international change. ME to WE is a social enterprise that creates socially conscious products and experiences to help support the charity. And WE Day fills stadiums around the world with the greatest celebration of social good. WE enables youth and families to better the world – supporting 2,500+ local and global causes by volunteering millions of hours of service, shopping daily with an impact, and raising millions of dollars that directly benefit their local communities and the world. Globally, our teams in Asia, Africa, and Latin America have provided more than 1 million people with clean water, built 1,000 schools and schoolrooms overseas, and empowered more than 200,000 children with access to education. WE was founded more than 20 years ago by social entrepreneurs, brothers Craig and Marc Kielburger. Join the movement today at WE.org.

WE values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of WE’s recruitment process should contact the People Operations and Culture Department by email at hr@we.org. As required by applicable legislation, WE will consult with applicants requesting such an accommodation to ensure that WE’s recruitment process takes into account their accessibility needs, including in relation to the materials or processes to be used by WE.

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