Collections & Credit Analyst

Cision Canada - Toronto, ON (30+ days ago)

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Cision is a leading global provider of earned media management software and insights to public relations and marketing communications professionals. Cision's software allows modern communicators to target key influencers, distribute strategic content, track and measure meaningful impact through text and images. Cision’s goal is to help its customers be more innovative with images and multimedia-rich stories. Cision has over 4,000 employees with offices in 15 countries throughout the Americas, EMEA, and APAC.

We’re currently looking for an Accounts Receivable Analyst to join the team.

Objective

The AR Analyst ensures the accurate and timely administration to reconcile customer accounts and process credit activities of assigned accounts in alignment of company standards and procedures while liaising with clients to resolve account delinquency and mitigate losses.

Key Accountabilities

Communicates company policies regarding credit, invoicing and payment terms to ensure account payments are received within established terms and collects overdue invoices utilizing the weekly Aged Trial Balance.
Reviews, analyzes, and follows-up with clients to resolve delinquent accounts and billing issues status. Proactively communicates with clients (telephone or email) and negotiates satisfactory payment commitments according to company policies and procedures.
Prepares and issues demand letters and client statements and provides invoices and supporting back-up documentation for clients and internal stakeholders as requested.
Co-ordinates and manages credit control for current clients and executes new account set ups and inputs and maintains accurate client information and payment arrangements within the financial software once triggered within CRM.
Prepares missed credit card transaction report and contact clients to obtain payment.
Processes, balances, and applies customer payments which originate from daily cash receipts, remote deposits (EFT), cheques and credit cards.
Performs other duties as required.

Requirements

College Diploma (or equivalent) in a related field is required.
Canadian Credit Professional (CCP) designation is required.
Minimum of 3 years of experience in commercial credit management is required, with at least 2 years of experience within a customer-facing role experience and basic understanding of debits and credits.
Basic knowledge of credit industry, bankruptcy and CCAA is an asset.
Working knowledge of Great Plains, Salesforce or similar software is required.
Working knowledge of MS Office Suite including Word, Excel is required.
Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.
Advanced customer service and communication skills to create a positive client experience with each customer interaction.
Advanced listening and verbal communication skills to understand customer queries and clarify information, policies or processes.
Strong tact, diplomacy and some degree of facilitation to consult, reach agreement with and/or co-ordinate activities with customers.
Ability to work independently and as a member of a team.

Cision Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in Cision Canada, however, only those candidates selected for an interview will be contacted.