Direct Services Supervisor

Tikinagan Child & Family Services - Thunder Bay, ON (30+ days ago)

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The On-Call/After Hours Direct Services Supervisor is responsible for after hours functions performed within the On-Call/After Hours Unit. The On-Call/After Hours Direct Services Supervisor is responsible for ensuring the agency’s standard of service is consistent with the requirements of the Child and Family Services Act, 1984 as well as the agency’s mandatory policies and procedures; developing and maintaining effective working relations with staff members and other community service providers; and other duties that may be assigned by the Service Manager.

Duties Include, But Are Not Limited To:
Ensure that the Service Manager is informed of issues which affect agency policies and /or procedures.
Maintain standards under Tikinagan Child and Family Services Service Policies and Finance & Personnel Policies Manual and to ensure that staff adheres to the Tikinagan and First Nation Law and Standards.
Have a thorough understanding of the Mamow Obiki Ahwahsoowin Model.
Supervise, direct and support staff through regular supervision.
Will include receiving initial referrals and enquiries for agency services after regular working hours. Ensure all requests for service are documented.
Ensuring that child abuse allegations and other crisis calls receive immediate attention.
Maintaining complete records of all client related contacts with the agency.
Will be required to meet with the Service Manager the following morning to conduct Case Transfers to the appropriate Agency.
Will be required to know how to use the Eligibility Spectrum to determine whether referrals are eligible for our services or not.
Must have knowledge of what paper work is required to complete an investigation on differing file types (i.e. case not open, open file, foster home.)
Must know what steps are required to proceed with different types of investigations.
Will be required to read and sign off completed initial investigation packages.
Will be required to consult with On-Call/After Hours Protection workers when they respond to Child Protection emergency response.
Will be required to complete investigation plans with the On-Call/After Hours Protection Workers.
Will be required to participate in verification conferences and/or case transfer conferences.
Promote and maintain effective staff relations.
Will be required to mentor and coach new On-Call/After Hours protection workers.
Will be required to conduct performance evaluations on On-Call/After Hours workers alongside the Service Manager.
Any other duties as may be assigned by the Service Manager.

Qualifications Desired:
Persons of First Nations ancestry will be given preference [s.16(1)CHRA]
Demonstrate academic/educational qualifications and at least two years experience in the field of child welfare preferably with a diploma or degree in an appropriate field of Social Work.
Be aware of the cultural environment of Nishnawbe-Aski Nation that Tikinagan serves.
Be creative in problem-solving and empathetic toward the children, families and communities of the area served by Tikinagan and the community being served.
Strong verbal and written communication skills.
Possess organizational skills.
Demonstrate excellent knowledge of the recording package and the Eligibility Spectrum Coding.
Must provide direction and support to the On-Call/After Hours Protection workers.
Must possess interview skills and have knowledge of ages and stages of development of children.
Must have knowledge of the Protocols utilized between Tikinagan and other community resources for purposes of conducting investigations.
Experience with a computerized database system, an asset.
Must be a team player.
Must be an authorized protection worker.
have a valid Ontario driver’s license
Be an authorized child protection worker or be willing to take the Child Welfare Professionals Training program

All successful applicants will require an application for, or a current, Criminal Record Check(CRC). A Vulnerable Sector Check (VSC) for those positions working with children will also be required. As such, it is recommended that applicants apply for a CRC & VSC as soon as possible.


Tikinagan Child and Family Services is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Tikinagan Child and Family Services will make accommodations available to applicants with disabilities upon request during the recruitment process.

Tikinagan Child and Family Services strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Tikinagan Child and Family Services will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.