Deskside Support Technician

XPO Logistics, Inc. - Woodbridge, ON (30+ days ago)

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Logistics done differently.

At XPO Logistics, we’re transforming transportation and logistics through technology, investing hundreds of millions of dollars every year in IT. As the Deskside Support Technician, you will be responsible for supporting and troubleshooting the XPO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. Become a part of our rapidly growing, dynamic team and we’ll give you the tools and support to build a rewarding career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:
Troubleshoot and resolve Tier 2 and 3 escalated technical issues
Maintain and manage workload through computerized ITSM ticketing and tracking system
Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices
Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

What you need to succeed at XPO:
At a minimum, you’ll need:
1 year of experience supporting networked systems and telephony equipment
Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment

It’d be great if you also have:
Associate degree, Bachelor’s degree or vocational training in Computer Science or Management Information Systems
3 years of Mac OS experience

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.