Reporting to the Transportation Supervisor, the Dispatcher is responsible for the daily scheduling of company and independent contracted resources to meet customer requirements, focusing on maximizing payload and utility in a safe manner.
Note: This Job Description may not encompass the entire scope of this role, as other duties may be assigned by management.
Ensure the drivers have the proper instructions to perform their duties safely;
Give directions to the drivers to help them fulfill their trips;
Verify that shipping destinations are accurate on the documents and drivers’ tablets;
Ensures that all cut-off for ships and rail are respected;
Coordinate the daily assignment of company and contracted resources to maximize equipment utility and payload while maintaining a high level of customer service;
Communicate with drivers to schedule their trips.
Verify that drivers are on time for the deliveries;
Ensure that all trips on the planner screen are done in a timely manner;
Optimize all pickups, drops and deliveries on a daily basis;
Work with all departments of the organization on a daily basis;
Find solutions for drivers issues, complaints and inquiries;
Listen to all driver concerns and act on them appropriately as they relate to:
Drivers ability to perform his duties effectively;
Opportunities that would increase efficiency for both the Company and the customer;
Dispatch drivers using a fair and consistent approach;
Resolve customs problems in a timely manner, when they occur;
Client failures must be reported to the direct supervisor and Customer Service by email;
Mechanical and computer failures must be reported to Safety & Compliance for recording.
Ensure that all paperwork passing through dispatch is accurate before sending deliveries;
Ensure all work orders and trips are recorded in the Hub in an accurate and timely fashion;
Ensure that all trip envelopes are accurate and completed.
Equipment Safety and Regulations
Ensure all drivers and equipment meets regulatory and corporate compliance;
Assign the proper equipment for the jurisdiction and the job requirements;
Ensure that the driver has adequate time to perform his duties safely and within the Hours of Work regulations;
Show the drivers how to work with the different equipment in the yard;
Ensure that all equipment respects all transport regulations before departing.
Performs other related work as required.
Education & Experience
High School Diploma required;
Post-secondary education is preferred;
Minimum 2 years of related experience (Highway and Local);
I.T.T. Certification is considered an asset.
Knowledge & Qualifications
Good knowledge of the transportation industry;
Experience in bulk and/or hazardous commodities is desirable;
Advanced communication and managerial skills;
Self-motivated and able to work with minimal supervision;
Experience in computerized environment;
Work requires professional written and verbal communication and interpersonal skills;
Ability to participate in and facilitate group meetings;
Expresses ideas clearly and effectively;
Strong listening skills - listens to understand; is not judgmental;
Conflict resolution - confronts problems openly and works constructively to find common ground;
Fluently bilingual both verbal and written.
Ability to multi-task and attend to detail in a fast-paced dynamic environment;
Seeks ways to add value to the organization;
Has a genuine desire to help people; has respect and empathy for others;
Seeks to understand issues and trends.
Personal accountability - knows own strengths and weaknesses and accepts responsibility for actions;
Demonstrates consistency between words and actions;
Inspires trust and confidence of others;
High standard of ethical behavior;
Respectful of those not present.
Demonstrates confidence in the face of challenges;
Recovers quickly from problems and setbacks;
Responds with flexibility to multiple demands and change.
Sets priorities - can describe goals of a project and results to be achieved;
Initiates and follows through to completion;
Balance of professional and personal life.
This position has no direct reports.