New AVP, Investor Services role open in our Canadian office.
Summary: Reporting to the Director – Investor Services, the Assistant Vice President will be an integral part of the team’s success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The roles consist of managing a small number of client relationships, ensuring superior client service and the delivery of accurate information in a timely fashion. The successful candidate will have responsibility for their clients’ portfolios from start to finish. This will include (but is not limited to) the following:
- Build a relationship with the stakeholders of the funds.
- Understanding of fund structures, investment strategies, performance fee calculations, AML & compliance regulations.
- Processing of subscriptions & redemptions and any other adhoc investor activity.
- Excellent written and oral communication.
- Deliver a high level of service and immediate response time to all client and investor queries.
- Manage client-specific requests and define projects to develop processes to improve the product offering.
- Work with external auditors in preparation of year end financial statements for the Funds.
- Work closely with the Compliance Officer to ensure all AML procedures are followed in accordance with the company’s Anti-Money Laundering procedures manual.
- Review and approve payments.
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
- A university degree (B.A./ B.Sc./ M.B.A.) in Business (preferably specialising in accountancy or another financial-related discipline).
EXPERIENCE
- A minimum of 5 years in an Investor Services role in a Hedge Fund Administrator.
- A minimum of 2 years in a management position.
- Experience of Mantra by Deep Pool would be an advantage.
