Junior Network Administrator

Infinity Network Solutions - Owen Sound, ON (30+ days ago)

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This position offers a comprehensive benefits package, two days paid sick leave annually, 2 day paid personal time annually, paid vacation day for your birthday and money toward continuing education.

Responsibilities:

  • Providing 1st level support to resolve problems on internal and customer systems as per the SOP
  • Work with the Level 2 techs and Level 3 engineers to perform customer and internal installations including server racking, network setup and application configuring
  • Support of product lines including: Operating Systems, Applications, Network, Backup, Security, Web Analytics and Mail
  • Work with engineering & support staff on system O/S and application installation & configuration
  • Develop and maintain support documentation including support guides, knowledgebase articles, procedures, and online customer information
  • Work rotating On-Call shifts that provide for 24x7
  • Data centre work including hardware and cable installation and troubleshooting, remote hands for customers and professional services
  • SOP Adherence (declare severities, follow escalation procedures, notifying customers, etc)
  • Interface between customers/engineers, vendors and ISP's
  • Monitoring the daily performance of operating environment/applications using established tools and procedures
  • Create and maintain all operations documentation, procedures and schedules
  • Implement and maintain the operations/production processes environment to ensure that SLA’s are met and that all operational problems are tracked and resolved efficiently
  • Analyze all computer operations process and procedures to ensure that overall performance and SLA’s can be maintained and measured and improved upon
  • Deal with customer calls, providing information where possible.
  • Provide day-to-day operational support to users.
  • Additional responsibilities include hardware and software installations, hardware replacement, customer installations and other duties as required.

SKILLS:

  • College diploma or equivalent
  • Required Education: IT Diploma from recognized technical institution along with up to date, relevant industry certifications (ie, MCSE 2003, CCNA, MCSA etc)
  • Knowledge of Linux, Windows Servers, peripherals and telecommunications devices and hardware.
  • Mission critical attitude
  • Maintain complete user confidentiality and trust
  • Solid time management and problem analysis resolution skills
  • Excellent written/verbal communication skills
  • Excellent customer service and support skills
  • Excellent end-user communication, both written and oral
  • Strong analytical and troubleshooting skills in Linus and Windows Server
  • Confidence in your own abilities and a willingness to make decisions and escalate when necessary.
  • Ability to learn and apply new skills rapidly
  • Must have an interest in emerging technologies.
  • Must be available to work rotational On-Call shifts (evenings, weekends).
  • Experience in a multi-platform server and networking environment
  • Training and/or experience with at least two of the following is required for this position:
  • Linux
  • Windows Server
  • Apple O/S’s
  • SQL
  • Scripting
  • Experience performing a similar role preferably within a managed hosting environment

Job Type: Full-time

Salary: $17.00 to $21.00 /hour