Dispatch Coordinator

Transportation Logistics Company - Mississauga, ON (30+ days ago)

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We are expanding and currently seeking a motivated, reliable dispatch coordinator to join our team based out of our Mississauga office.

Shift Availability:

Monday to Friday, 10 hours per day, with after hours, weekend and holiday support over the phone as scheduled

Benefits:

  • Competitive Salary
  • You are eligible for health care benefits package following successful completion of the 3-month probationary period
  • Career growth

Job Description:

  • Liaise with customers and carriers and process requests via phone, email, and fax
  • Coordinate transportation for inbound and outbound orders
  • Update time in and time out reports on drivers arrivals and departure times
  • Planning, organizing, and coordinating the time and the related information with drivers and the customers, shippers and receivers, for timely pickups and deliveries
  • Supervise, schedule, train, assign job duties and oversee drivers
  • Communicating orders, movement instructions, load movements, and other information to other dispatchers on your team, carriers and customers
  • Finding loads and back haul loads for the drivers
  • Must be flexible and able to balance shifting priorities to meet deadlines
  • Confirm inbound and outbound order accuracy and investigate any discrepancies
  • Involvement in updating and maintaining Standard Operating Procedures
  • Maintain files and records of customer requests, work or services performed, charges, expenses, accessorial charges, and other dispatch information within our operating system for accurate account of each drivers trips
  • Prepare, compile and sort shipping documents
  • Work with Sales team to ensure that orders are booked and communication to all departments
  • Order entry into dispatch system on a daily basis
  • Assisting colleagues in the Operations team and provide solutions to any transportation issues
  • Collaborate with management to modify daily assignments to accommodate the needs of our customers
  • Assisting the Operational team in sourcing freight and brokering loads
  • Any other duties assigned by the Manager

Qualifications

  • Minimum 5 years experience in Operations/Dispatch
  • Strong Customer Service Skills
  • Team-oriented
  • Ability to Multitask that works well under pressure
  • Strong Attention to detail
  • Strong organizational, planning and coordinating skills, and uses resources effectively and efficiently
  • Ability to work in a fast paced, high pressure environment
  • Ability to work autonomously, with accuracy and effective execution and with little direction
  • Self-motivated individual with excellent interpersonal skills
  • Must be comfortable using computers
  • Strong aptitude for learning new systems
  • Strong knowledge of frequent Canadian and U.S. transportation lanes/routes

Required Experience:

  • Tracing Freight, Logistics, Customs clearance experience
  • Minimum 5 years transportation Industry experience is mandatory
  • Experience with Transplus Transportation Management Software an asset

Job Type: Full-time

Experience:

  • Dispatching: 2 years (Preferred)
  • Transplus Transportation Management Software: 1 year (Preferred)