In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
Country Operations Manager (in between SDM and hands-on project manager) (m/w/d)
The primary responsibility of a Country Operations Manager is to provide a service to external clients
to ensure that Data Center infrastructure installation and services are being carried out according to SLA standards with an end-to-end responsibility.
Working at NTT
Your daily responsibilities contain:
Actively contributes to the planning of IT infrastructure installations in close collaboration with the client experts
Performs weekly planning meeting to schedule supplier resources to perform the build of requested infrastructure installations (PTN – Product Tracking Number)
Controls and monitors IT infrastructure installation orders including SLA reporting (end-to-end responsibility)
Manages timesheets and invoicing for all local T&M (Time & Material) work
Managing of direct reports including team planning
Performs follow-up and coaching of team members, taking responsibility for development and training
Ensures that the team has access to the relevant tools and have the general means to perform their jobs
Ensures that team members are engaged and understand their career opportunities
Responsible for service execution phase including daily WIP (work in progress) status including reporting and meetings
Acting as central point of contact for local client work center manager (WKCM)
Control service acceptance of installed infrastructure and handover following standard procedures
Escalation point for client queries
Participation in management, prioritization, major enhancements, break fix activities, problem management, stability analysis, etc.
Actively identifying problems (end-to-end processes) and looking for continuous service improvement opportunities
5+ years' experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
Interviewing skills experience
Basic management and leadership experience
Possess working knowledge of ITIL with preference to executing in the environment
Possess knowledge and understanding of IT industry environment and business needs
Possess a strong business and commercial orientation with a supporting interest in technology
Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level
Demonstrate a strong client and quality orientation
Proficiency in English and German (in speaking and writing)
Working on customer premises locations
Experience to work under pressure
A structured approach combined with a very careful, accurate and results-oriented approach
Strong customer and service orientation combined with good work etiquette, good communication and teamwork skills
Degree or relevant qualification in IT/Computing/Data Center
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.