Housekeeping Manager

Overlander Mountain Lodge / Stone Peak Restaurant - Hinton, AB (6 months ago)

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Company: Overlander Mountain Lodge & Jasper East Cabins

Position: Head Housekeeper

Location: Overlander Lodge/Folding Mountain Alberta (East edge of Jasper National Park)

Compensation: Depends on Experience

Hours - Shift is primarily daytime. Hours are highly seasonal. Extended work hours for all managers is expected during summer season. Time off during slow season (November, Jan to March)

Seasonal nature of business levels requires that you will perform housekeeping duties during slow period. In busy season you will be mostly managing your team and checking their effectiveness (LMA)

5 Major Roles

LMA - Lead Manage Hold Accountable

Ensure all guest rooms & areas are spotless and meet guest satisfaction targets

With the help of the Operations manager hire, train and managing a team of A players which meeting labour expense targets

Ensure Housekeeping managers checklist is completed to 100% when you work and your days off

Special Projects related to improving housekeeping processes and results

Qualities

Extremely organized and detail orientated

High energy & stamina

Resourceful. Ability to solve problems on your own

Outgoing and friendly at all times

Ability to deal with guest issues calmly and professionally

Possesses company core values - Integrity, Engaged, Produces Results, Happy Positive, Professional

Primary Responsibilities and Tasks

· Establish and implement operational procedures

· Plan and co-ordinate the activities of the housekeepers

· Assist the room attendants which may include, cleaning rooms, vacuuming, dusting, polishing, making beds , sanitizing bathrooms, cleaning windows, removing garbage.

· Co-ordinate the inspection of assigned areas to ensure that health regulations, safety standards and departmental procedures are being met

· Set work schedules according to business levels and achieve labor targets

· Select and purchase equipment and supplies and maintain inventory

· Hire, train and supervise all housekeeping staff

· Conduct performance reviews

· Prepare and manage housekeeping department budges

Company Description

Owned and operated for over 25 years by the Griffiths family the Overlander Mountain Lodge is boutique mountain lodge built in 1963 that overlooks the east edge of Jasper National Park.

We offer a variety of accommodation options including mountain view lodge rooms, Miette rooms, mountain view cabin rooms and Jasper Park’s only vacation rental homes.

The main lodge is home to the Stone Peak Restaurant. A farm to table casual fine dining restaurant with panoramic mountain views and a Wine spectator awarded wine list.

The Jasper East Cabins are our newly built sister property located 10 mins away at Folding Mountain. This property offers large 1, 2, 3 and 4 bedroom cabins. The main office has a small general store which we focus on local organic goods.

Folding Mountain is also home to the extremely popular Folding Mountain brewery & taproom built in 2017 and also owned & operated by the Griffiths Family.

In 2019 as we continue to build our location with a focus on health & wellness, we added a modern yurt for events including yoga, women’s retreats & nature courses.

The Overlander lodge & Jasper East cabins are open year-round but the majority of the business is done in the summer season (June to Sept) with primarily regional and international tourism.

During the winter season we have reduced hours by being closed Monday nights and all day Tuesday plus 3 week in January.

The winter is focused on group events & weekend getaways.

Events include ones we host ourselves like Harvest Festival each October and groups that book our facility like Opimian Wine Society or weddings.

There are 2 newly built seasonal staff accommodations at the Folding Mountain property including one made out of seacans opening in 2020 that also has a 1200 sq. ft event room.

Seat Extended Description

Highly physical job requiring cleaning, mopping, sweeping, scrubbing making beds, cleaning toilets

Make schedules

Hire new housekeepers

Train new housekeepers

Evaluate housekeeper’s performance

Terminate underperforming housekeepers swiftly

Improve housekeeping processes

Work closely with Property Operations Manager and Front Desk

Qualities and Attributes

Master of follow through - detail orientated

Execute the vision

Business plan execution/P&L results

Act as a filter

Help solve client and people issues

Keep the team focused on reaching goals/completing quarterly targets

Keep everyone on the same page

Prioritize

Provide direction

Coach the team

Retain and grow great talent

Make the company profitable

Improve and maximize how key functions work together

Manage day to day & integrate major functions

Identify and articulate problems

Metrics for performance

1. Housekeeping managers checklists completed 100% which clearly defines expectations for all guest areas, guest rooms, office and staff areas

2. Meet labour cost targets - Meet cost per room labour targets

3. Ability to maintain a high performing management team - With the help of the operations manager proactively hiring, firing and training direct reports to create a team of A players

4. Meet guest review targets - measured with internal system that considers review systems like Google, TripAdvisor etc. Process in place to solve customer issues before they get too big

Job Type: Full-time

Salary: $20.00 per hour

Experience:

  • Housekeeping: 1 year (Preferred)
  • Housekeeping Supervisor: 1 year (Preferred)