Heavy Duty Service Manager

Westrans Company - Winnipeg, MB (30+ days ago)

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We are looking for a dependable, organized and motivated Heavy Duty Mechanic individual to join our team as the Service Manager. Prior experience as a supervisor or manager is required. The successful candidate must be willing to roll up his/her sleeves and help as required and ensure the customer is top priority.


  • Manage the day to day operations of the Service shop, which performs service repairs and maintenance of heavy duty trucks and trailers, as well as some light duty.
  • Supervision of 6 heavy duty and light duty mechanics and workload assignments
  • Seek and solicit new repair and maintenance business
  • Lead, manage, and mentor team – providing guidance and direction to subordinates including setting performance standards and monitoring labour hours
  • Ability to manage deadlines and prioritize workflow to meet times set forth in our service standards
  • Ability to respond to the needs of a diverse customer base
  • Ability to analyze troubleshoot and solve complex technical problems and recommend custom solutions
  • Able to analyze and improve service operations
  • Expected to play a leading role in implementing and promoting workplace safety and professionalism
  • Full understanding of all relevant safety and compliance regulations, policies, and generally accepted work practices relating to Truck/Trailer shop operations.
  • Create and implement process improvements to maximize efficiency and profitability
  • Knowledge of electrical, air brake system, tire, body repairs and welding as required
  • Experience with powertrain installation, diagnosis and repairs
  • Good knowledge of PTO and Wet Kits
  • Establish preventative maintenance checks and servicing on company vehicles


  • Red Seal, Mopia, MPIC certificate for Tractor/Trailer safeties preferred
  • Can lift 50 pounds and perform physically demanding tasks
  • Valid Class 1 Driver's License (for road tests)
  • Combination of education and work experience will be considered
  • Ability to work professionally and problem solve with all personalities and situations
  • Strong organizational and time-management skills
  • 2-5 years management experience in a service shop environment

Job Types: Full-time, Permanent


  • Company Pension
  • Dental Care
  • Disability Insurance
  • Employee Assistance Program
  • Extended Health Care
  • Life Insurance
  • On-site Parking
  • Paid Time Off
  • Vision Care


  • Truck and Transport Mechanic Red Seal (Required)
  • Class 1 Driver's Licence (Required)

Work remotely:

  • No