Administrative Superstar

Dazzle Carpet Cleaning - Vancouver, BC (30+ days ago)

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Dazzle Carpet Cleaning is looking for their Administrative Superstar!

Job Description:

Dazzle CC is in need of an administrative assistant with a focus on customer service and dispatching. You’ll be working remotely with support from our General Manager and Operations Lead. We will provide you with your own phone and laptop for work purposes. You will be responsible for answering all incoming calls (booking requests and customer inquiries), responding to emails, posting content on social media as well as our online blog, creating invoices and receiving payments, as well as communicating with both customers and technicians to ensure that their schedules are running smoothly.

Please note - as this is a remote position, you will be working primarily from home, and will need a strong internet connection as well as proper cellular reception. However, as the majority of our team is based out of Vancouver, you will be asked to attend regular team meetings within the vicinity; this is a requirement of the position and is non-negotiable!

What an average day looks like with Dazzle CC:

Your day will begin at 8am. This is when you’ll contact the first customer of the day and let them know that their technician is on the way. Calls will also start coming in at this time! You’ll communicate with the technicians that are working to take payments and ensure that their schedules are running smoothly.

Throughout the day, you’ll be responsible for posting on social media, creating informative content for our blog, and following up on customer feedback, potential clientele, and ensuring that invoices are paid in a timely manner from commercial clients. You will provide regular updates on how the day is going to our General Manager, keeping him up to date with call volume and the number of jobs booked in based on that. This is a sales-minded position and you will be given regular goals to achieve. You will be required to keep an eye on our Google Suite hub to keep track of all incoming web and form submissions. Your key role will revolve around customer interactions and managing our day to day schedule, adjusting it when need be to maximize the amount of appointments booked for our technicians. This will also include maintaining a customer database and updating it on a daily basis to ensure accuracy.

On days when you’ll be meeting up with our General Manager, you will be expected to travel to Vancouver and work with him throughout the day.

In terms of a set schedule, we require someone who is flexible and willing to work around business needs.

This role requires someone who is extremely well-versed when it comes to computers (G-suite, Microsoft Office, and Hubspot Platform), technology, social media, and preferably Quickbooks (or a similar accounting software program).

Hours: To be discussed

Compensation: Salary + Extended health benefits

Requirements:

Experience working in the trade sector (preferred; not required)

Friendly, approachable, and accountable

Able to work independently and within a team

A high level of computer literacy

Flexible and adaptable

Located within or close to Vancouver (or willing to travel regularly for full-day meetings if need be)

Exceptional customer service skills

Entrepreneurial mindset

To apply, please forward your resume and cover letter answering these 3 questions:

  • Give an example of a dissatisfied customer experience and how you were able to resolve the conflict and turn it into a customer win.
  • What are two values that you look for in a company and how do they apply to your own personal values?
  • Where do you see yourself two years from now?

Only successful applicants will be contacted.

Job Type: Full-time

Salary: $30,000.00 to $40,000.00 /year

Experience:

  • administrative: 1 year (Preferred)