Trainer

DonorPerfect Canada - Montréal, QC (30+ days ago)

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Tasks :

  • You will be responsible for training customers to use our products in Canada. Following a mix of standard curriculum and specific content, you address customers with best practices and driving changes. You will provide training online (90%) and on-site (travel in Canada). You will be proactive regarding the development of tools and training methodologies.
  • You will be responsible to make regular follow-ups with clients before and after training.
  • You will communicate customer training feedback to consider the business requirements for the development of new features and modules.
  • You will be in charge of implementation for our Francophones clients (10% of your time). You will be reviewing their needs, designing their screen layouts and supporting our Data Transfer team.

Abilities:

  • Bilingual (French and English) –written and spoken (85% of training are in English).
  • Be able to analyze customer needs beyond the prepared curriculum in order to answer their questions and provide appropriate guidance
  • Knowledge of fundraising an asset but not required.
  • At ease with communicating ideas and good strength of persuasion
  • Great sense of priorities and accountability
  • Able to work in a dynamic environment in constant evolution
  • At ease with technology with strong interest in learning
  • Able to travel across Canada

Job Types: Full-time, Permanent

Salary: $48,000.00 to $65,000.00 /year

Language:

  • French (Required)
  • English (Required)