Customer Service Specialist

Recipe Unlimited Corporation - Vaughan, ON (5 months ago)

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Overview:
NOW HIRING Customer Service Specialists

Job Summary

As a Guest Experience Specialist you will get the opportunity to work with Recipe Unlimited's branded restaurants (including, Swiss Chalet, Harvey's, Milestones, Kelseys, Bier Markt and many more!) to provide the perfect guest experience. You will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved. Selected candidates will be the first point of contact for our Guests.

Job Type / Category

Major Responsibilities:
Use our omni-channel platform to create personalized responses.
Engage actively with guests on multiple Social Media platforms.
Effectively communicate with guests over the phone, and reiterate their comments to internal teams.
Ensures all concerns are escalated to the correct departments for review as set out in department standards
Use Live-Chat to provide real time support to our Guests
Performs other duties assigned

Required Education, Skills and Qualifications:
High school diploma required or higher preferred
Customer service experience is an asset but not required
Organized and able to manage time effectively
Able to adapt in a fast paced environment
Able to work independently, while also contributing to team goals
Effective verbal communication

Why Join Recipe Unlimited?

You’d be joining a close-knit, innovative team
We offer flexible hours
Opportunity for career advancement
Opportunity to develop enhanced communication skills
Work with various departments including our marketing and digital media teams
You will be working on some of Canada’s oldest, most well-known brands!
20% Discount at Recipe Unlimited's branded restaurants
Access to our in house gym

Job Types: Full-time, Part-time, Permanent

Interested candidates send their resume to gssup@recipeunlimited.com. Only selected candidates will be contacted

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com.