Job Description: *
Reporting to the Casino Shift Manager, and supervised by the Slot Supervisor, this position ensures that SIGA’s slot-playing guests receive exceptional, friendly and personal customer service, contributing to an overall positive entertainment experience. Responsibilities include: Providing exceptional customer service to guests in an assigned slot section, primarily relating to slot operations, but also responding to general inquiries. Making accurate change and paying out jackpots. Handling basic slot maintenance and troubleshooting, as well as related guest concerns. Assisting with machine moves and conversions. Participating in other projects and activities as required, to ensure the Casino’s slot players have an exceptional entertainment experience.
Conditions of Employment
- SIGA reserves the right to perform post-incident and/or reasonable cause drug and alcohol testing for any employee violating Drug & Alcohol Policy A04-607 where deemed necessary by management whom have completed SIGA’s Supervisor & Manager Drug & Alcohol Training course.
- The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
- You may be required to work in an environment where you will be exposed to the use of tobacco smoke and high noise levels.
- As a condition of employment, you will be required to work shift work. This may include days, evenings, graveyard, weekends and statutory holidays. SIGA’s goal is to treat all staff fairly and equitably; therefore, the distribution of the shifts will be fair to all staff.
Job Requirements: *
Successful completion of Grade 12 or GED or a combination of relevant education, training and/or experience.
Experience providing customer service and working with many diverse situations and personalities.
Previous gaming experience would be preferred.
Job Type: Full-time
Work Location: Multiple Locations