Strategic Account Executive

Pivotree - Toronto, ON (8 months ago)

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Develop trust relationships with a portfolio of major clients to ensure they rely on Pivotree for their commerce needs
Develop long term c-level relationships, strong governance and top-to-top partnerships,
Acquire a thorough understanding of key customer needs and requirements, ensure clients have a high level of satisfaction with services provided by our organization
Completes long-term technology and business strategy planning with the customer
Innovates with marquee accounts and identifies co-innovation opportunities
Lead and develop the client account team
Support the operational management and financial performance of the contract
Meet or exceed client account growth targets
Orchestrates account strategy, incorporating Managed Services, Professional Services, Partners and Channels.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Drive revenue growth in all LOBs
Comply with ’s sales methodology. Maintain sales pipeline accuracy


10+ years demonstrated and referenceable experience directly owning key client relationships and delivering high levels of client satisfaction;
Track record in delivering double digit growth revenues from value created within account base
Proven ability in delivering to financial outcomes (effective P&L management), and exposure and understanding of commercial models related to outsourcing relationships
Proven ability to build C Level relationships
Expertise in eCommerce space, specifically delivering solutions to Retailers or Manufacturers in industry offerings such as enterprise software, system integration and managed services
Ability to meet travel requirements, when applicable
Bachelor’s or higher Degree

Professional Skill Requirements

Experience in interacting with key client executive influencers, and building trusted relationships across the client organization
Track record in managing service delivery performance against the value proposition and contracted performance outcomes
Proven ability to build, manage and foster a team-oriented environment
Experience in a matrix organization dealing with multiple service lines, managers/approvers, and knowledge of shared services operating models
Experience in commercial principles for outsourcing or managed service deals
Excellent communication (written and oral) and interpersonal skills
Strong presentation skills
Project management skills
Ability to work creatively and analytically in a problem-solving environment
Excellent leadership and management skills