Senior Performance Analyst

TELUS Communications - Vancouver, BC (30+ days ago)

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Create better business outcomes with your analytical acumen and creativity.

Join our team

The Performance Analysis team within Resource Strategy & Analytics is known within TELUS as the trusted source for providing actionable insights for global call centre performance. We present results and insights to the leadership team every week. We have a fast-paced, high performance culture, with a collaborative team that likes to have fun while putting our Customers First!

Simply put, if you’re bright, ambitious, looking for a challenge and thrive on delivering executive level insight, this is the place to be!

Here’s the impact you’ll make and what we’ll accomplish together

You will be part of a high-performance, Customer First culture by demonstrating accountability, teamwork and innovation in your approach to supporting our data-driven practice of performance analysis.

Provide performance results & recommendations for overall strategic performance improvement allowing us to refine our service and continue to be leaders in the marketplace.

Here's how

Analyze performance and results using advanced analytical tools and techniques to improve understanding and provide insight resulting in increased productivity, efficiency, quality, optimization, and the improvement of both client experience and business processes
Present key operational reporting and analysis on a weekly and monthly cadence to executive leadership teams addressing daily, weekly and monthly performance
Lead deep dive investigations by collaborating with cross-functional teams to unravel challenges and identify opportunities for improvement
Identify and champion automation and optimization opportunities related to data reporting and analysis across RS&A
Drive positive team culture and engagement by participating or leading team meetings, interviewing, in-office attendance, team events

Qualifications

You're the missing piece of the puzzle

Business degree and/or 5-7 years of consulting or business strategy experience
Robust experience delivering strategic storytelling, synthesizing complex business problems into a compelling narrative and actionable insights for executives
Proven analytical abilities: business and/or financial modelling
Passion for working in a fast paced, high performance culture
Proven interpersonal skills with the ability to foster good working relationships at multiple levels and across multiple teams within the organization
Great-to-haves

Knowledge and experience in a workforce management environment
Telecommunications industry experience
Advanced Excel & Power BI skills