Guest Services Agent

Horizon North - Prince George, BC (30+ days ago)

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Horizon North provides a full range of industrial, commercial, and residential products and services to customers across Canada under our two operating divisions: Industrial Services and Modular Solutions. On the Industrial Services side of our business, we use our unparalleled expertise in camps and catering and access solutions to deliver performance and productivity to our clients who are working in remote regions.

Is Camp Life for you?
Rewarding. Motivating. Fun. Just some of the words employees use to describe their careers at Horizon North. As a part of our team, you are encouraged to strive for excellence in everything you do. Our focus is on personal and professional growth and we value our employees as the center of Horizon North’s success.

Based in a world class camp facilities, the regular rotations may vary, generally rotations are twenty-one (21) days in camp and seven days (7) days off, ten (10) hour workdays.

Learn more about the unique aspects of camp life. Watch Camp Life Videos Part 1 and Part 2

Make an Impact
The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.

You will be required to arrange reliable transportation to and from site daily.

This position is safety sensitive and requires drug and alcohol testing as a condition of employment.

What you’ll do

Welcoming and providing introductory information to clients
Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
Allocating guests rooms and issuing room keys and cards
Managing the check-in, check-out process for clients
Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
Providing information about the camp, its rules and policies as well as soliciting client feedback
Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
Assisting in the completion of reports in MS Excel and documentation in MS Word
Ensuring compliance and participation with Horizon North - Health and Safety programs
Assisting other operations of the lodge when help is neede

Who you are

Completion of post-secondary education in Hospitality or Business Administration
Minimum of 1 year hotel guest service agent and/or administrative experience is required
Minimum of 6 months experience in a remote lodge setting
Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, workorders, payroll data entry
Intermediate proficiency with MS Office suite and any Property Management software
Working knowlege of Orissa software is considered an asset
Ability to build rapport with clients and remain professional at all times
Excellent communications skills; both written and oral
Proven ability to prioritize tasks, identify urgency and manage multiple workload in a fast-paced environment
Strong sense of initiative and a self-starter with the ability to meet extremely tight deadlines
Works well independently but understands the importance of teamwork in the workplace
Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

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