Operations Support Specialist

RiverPayment - Toronto, ON (5 months ago)

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RiverPay is a payment processing Company. We are hiring for our Toronto, Ontario office. We are looking for an individual with experience and/or interest in the payment industry to join our operations team.

As Operations Support Specialist, you will look after administrative and logistical support elements of team’s activities to ensure the ongoing availability and quality of our financial technology products and support services. Your responsibilities will include:

  • Monitor inventory, ongoing services/subscriptions, and accounts payable to anticipate purchasing needs and ensure the avoidance of any inventory shortage or service disruption
  • Act as point of contact with vendors, service providers, and industry partners situated both locally and internationally, communicating in English and Chinese
  • Coordinate scheduling and logistics for larger operations team deployments and projects
  • Provide administrative support to the team by taking ownership over addressing arising issues, ensuring that planned operational and business development activities can proceed smoothly
  • Fulfill ad hoc requests from various Company teams and industry partners to assist with addressing Company needs, including those relating to compliance, business development, and recruitment
  • Use CRM to log ongoing account activities and feedback;
  • Maintain familiarity with Company products / product versions as well as the potential impact of new products / product versions on new and existing merchants;
  • Assist with account management and customer service for existing merchants as needed;

Your experience should include the following:

  • Fluency in English and Chinese
  • Strong English speaking and writing
  • Comfort with technology
  • Experience in the payment industry is a bonus but not a requirement

Job Type: Full-time

Salary: $35,000.00 to $53,000.00 /year

Job Type: Full-time

Salary: $35,000.00 to $53,000.00 /year


  • Operations: 1 year (Required)


  • Chinese/Mandarin (Required)