Assistant Manager

Mastermind Toys - London, ON (30+ days ago)

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Supporting the Store Manager through all aspects of the store operations to bring fun, learning and confidence to parents & children by providing an exceptional customer experience; sound management of staff and store operations and has accountability to contribute to the achievement of profitability, success and store growth

Job responsibilities:


  • Understand and help make decisions consistent to company vision and pillars of operation; key objectives; regional goals, store budget, goals and KPI(s). Analyze results and initiate actions to achieve goals.
  • As part of the store management team demonstrate understanding of retail business practice and support store manager in:
  • Achieving expected business and financial objectives, regional goals, store budget, goals and KPI(s).
  • Advocate efforts that support consumers to make a purchase decision best for them and to develop an ongoing positive relationship such that the Mastermind store is their top of mind preferred destination for toys & books. Actively and directly involved in working on the sales floor providing service to customers and completing store operational tasks
  • All controllable costs including labour, supplies and related costs
  • The community outreach program; working with community partners to establish Mastermind store as a responsible community partner while delivering contribution to the business
  • The management and execution of processes that safeguard the assets of the business
  • Escalating material or potentially material issues impacting the stable, profitable administration of the store


  • As part of the store management team demonstrate understanding of retail business practice and support store manager in:
  • Recruitment & selection of qualified people using established processes to adequately staff store in a manner that enhances the store reputation and maintains a positive, honest and respectful workplace culture
  • Maintaining accurate employment records using the current system
  • Creation, communication of shift schedules supporting Mastermind customer service philosophy and allowing completion of store operational tasks and project activities
  • Daily authorization of staff working hours’ payable. Bi-weekly in keeping with established deadlines may be required to ensure the commitment of authorized work hours for payment
  • Advocate for Coaching Circles as the foundation of the continuous learning culture and sharing of knowledge; train coaches, review goals and follow up on training activities/projects flow through the Coaching Circle system
  • Participate in the orientation, training and ongoing instruction of staff ensuring that all staff are confident, competent, satisfied and able to deliver the Mastermind customer experience. Ensure staff is current with Mastermind Academy modules and other training programs. Continuously evaluate product knowledge taking steps appropriate to enhance knowledge of individuals
  • Provide input to the evaluation of staff performance through daily observation & redirection; identification and communication to actively resolve skill gaps, and will input on formal performance reviews.
  • Communicate to staff (appropriate company information, key objectives, accomplishments and upcoming projects) at shift starts; on the sales floor; and, through documentation on employee information board
  • Meet requirements in all practices and processes consistent with HR policies meeting legislative requirements including those related to employment standards, human rights, health and safety
  • Liaison between staff and store manager. Assists store manager in motivating and inspiring staff to achieve goals

Store Operations

  • As part of the store management team demonstrate understanding of retail business practice and support store manager in:
  • Participate in the communication of expectations to the team related to the provision of best practice for store operations activities following up to ensure that decisions result in shopping experiences that are better than expected. Responsible to make decisions that, as feasible, will satisfy customer expectations; make decisions escalated from sales team
  • Support processes respecting the recording, accuracy and timeliness of inventory movement in and out of the store. Involved with bi-annual and ad hoc inventory counts
  • Complete administrative processes including store opening/closing; cash handling and related documentation
  • Follow up on completion of daily tasks for example, merchandising standards, campaign set ups, signage, pricing etc. to ensure product presentation is neat, clean, well faced, full, organized and accessible
  • Ensure completion of regular maintenance of the physical building to meet store standards including for example, lighting, cleaning, shelving, business and security systems in full operation
  • Follow security systems and protocols. Participate and advocate the safeguarding of staff, customers & product through the management of pro-active assistance; zone management; compliance with loss prevention and health and safety; store maintenance & emergency procedures
  • May be required to act as management representative on the health & safety committee and First Aid programs
  • Responsible to ensure full compliance to Mastermind policies and process across all in-store activities

Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required.

We sincerely thank all applicants for their interest in Mastermind; however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent


  • Dental Care
  • Disability Insurance
  • Employee Assistance Program
  • Extended Health Care
  • Life Insurance
  • On-site Parking
  • Paid Time Off
  • Store Discount
  • Vision Care


  • management: 2 years (Preferred)
  • sales: 4 years (Preferred)
  • customer service: 4 years (Preferred)


  • London, ON (Preferred)

Work remotely:

  • No