Guest Care Lead

NAKAI Moncton - Moncton, NB (26 days ago)

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Guest Care Lead - NAKAI Moncton

NAKAI Spa * Salon * Studio is seeking a Guest Care Lead to work at our busy Moncton location.

NAKAI Moncton is a luxury Spa and Hair Salon located on Mountain Road. NAKAI Moncton opened in 2006 and has been winning the hearts of guests and the acclaim of the industry ever since. It is owned and operated by the same Group that owns award winning NAKAI Saint John.

The position is a great opportunity for a professional with great organization and leadership skills who thrives as a team player and is passionate about providing excellent customer service in a spa/salon/retail environment. Successful Candidates will be goal oriented, flexible, reliable, learning-minded, passionate, and able to work days, evenings and weekends.

The successful candidate is/has:

  • Passionate about providing excellent customer service
  • Able to coach and motivate team members to perform at their best
  • Strong communication skills - in person, over the phone, by email and via social media
  • Able to solve issues/problems on the spot without escalation with the best interest of the Guest, Team Member and Business in mind
  • Able to direct a team of diverse individuals in the absence of senior management
  • In possession of strong organization skills
  • Excited to be a billboard for NAKAI and all the services it provides
  • Able to spend entire shift standing
  • Confident in computer skills
  • Sales and Goal oriented
  • Can speak both official languages (strongly preferred)
  • Aveda knowledge would be an asset (but we will train)
  • 20 - 32 hour a week schedules available

Package Includes:

  • $15 - $16 an hour + Gratuities plan (adds significantly to hourly wage)
  • Incentive plan
  • Health Benefits plan
  • Training and promotional opportunities
  • Product and service discounts
  • An amazing environment where we have the privilege of making Guests feel great and stress-free

Please respond to this post and attach a resume with cover letter to the attention of Ms.S. Kelly.

While we appreciate the interest of all candidates, only those selected for an interview will be contacted. No short-term contracts. No phone calls please.

Job Type: Permanent

Salary: $15.00 to $16.00 /hour

Experience:

  • Sales: 2 years (Required)
  • Customer Service: 3 years (Required)
  • leadership: 3 years (Required)

Education:

  • Secondary School (Required)

Location:

  • Moncton, NB (Required)

Language:

  • English (Required)
  • French (Preferred)