The Handyman will execute and address items on the warranty work orders in accordance with Empire Communities’ policies in a timely manner, assuring standards are met in every assigned task and in strict accordance to the Health and Safety Act.
Key Functions & Duties:
Responsibilities of this position include, but are not limited to:
Identifies, performs required deficiency repair work on homes based on pre-closing reports to quality standards prior to Homeowner possession
Complete any and all work in an efficient and highly effective manner
Prepares home for inspection by City for occupancy, insulation and framing, performs drywall checks as required for each home
Performs tasks under multiple trade functions: residential construction, renovations and repairs
Effectively communicates and reports progress and trade interventions requirements to on-site Customer Care Coordinators
This position may require the Service Technician to work scheduled overtime and weekends to meet business needs.
This position may in the future require you to be available “on-call” after regular hours for emergencies.
Locate and retrieve necessary material to complete assigned work orders
Protect surrounding areas to minimize clean up and/or accidental damage during and after repair
Demonstrate courtesy and professionalism with all associates and homeowners
Assist other Departments and head office when required in the interest of our Customers
Miscellaneous duties with regard to community and job site cleanliness, maintenance, security etc.
Suggest and make recommendations for process improvements
Responsibilities and essential functions may be modified at any time depending on business needs.
SKILLS AND QUALIFICATIONS:
Strong interpersonal skills
Strong customer service experience
Excellent organizational and planning skills to meet timelines
Effectively able to communicate information with professionalism
Excellent verbal and written communication
Must have 2-3 previous experience in new home construction
Must be knowledgeable in Tarion warranty program
Ability to deal effectively with a high volume of work orders
Self-motivated and well-organized individual
Valid drivers’ license, must provide a clean drivers’ abstract
Must have steel-toed safety boots and hard hat
Physically able to lift 50 lbs
Own tools/ ready to work