Customer Enablement Coordinator

Blackhawk Network - Toronto, ON (30+ days ago)

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About Achievers:
At Achievers, our software delivers a powerful new way for companies to engage, align, and recognize employees enabling remarkable business success. Every day.

We hire ambitious professionals who thrive on their entrepreneurial spirit and want to Change the Way the World Works. As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and L.O.V.E. our culture. Achievers is more than just a software company; we are industry leaders in the HR space.

Achievers is looking for a highly motivated, detail-oriented Customer Enablement Coordinator in Toronto with exceptional communication and organizational skills.

In this role, you will be responsible for the day-to-day operations of our customer community portal and learning management system. You will also support our team with the development of communication campaigns, the administration of our training and certification programs, and other key initiatives. This role requires an individual who thrives in a fast-paced environment, leverages technology to its fullest capability, and strives for excellence in all that they do.

Manage the day-to-day operations of our customer community portal and learning management system, including user management, content updates, support, and reporting
Partner effectively with stakeholders to achieve goals
Support the development and coordination of communication campaigns
Coordinate the administration of our instructor-led training and certification programs
Identify and implement new and improved processes to drive efficiencies and achieve scale for our team and stakeholders
Support the Customer Enablement team with special projects and other duties as assigned

Post-secondary education in business, education, or a related field
2-4 years of experience in marketing, communications, training, and/or human resources administration or coordination, or in a role with similar duties and responsibilities
Experience working in a fast-paced, global SaaS company preferred
Experience using a wide range of technologies, such as web conference tools, customer relationship management tools, email marketing tools, online community portals, learning management systems, and project management tools
Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook)
Basic knowledge of marketing and communications principles, strategies, and tools
Exceptional verbal, written, and interpersonal communication skills
Ability to quickly build strong partnerships with stakeholders
Proven organizational, project and time management skills
Ability to adapt well to a fast-paced environment with changing circumstances, direction, and strategy
Self-starter with the ability to work both independently and collaboratively to achieve outcomes
Maintain a strong attention to detail and high accountability to ensure accuracy and quality of deliverables
Creative and practical thinker with proven analytical and problem-solving abilities
A keen eye for design