Associate JIRA Administrator

Veeva Systems - Toronto, ON (17 months ago)

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At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

The Associate Application Administrator is responsible for the day-to-day administration, end user support, system configuration, workflow management, and general system availability related to applications used on a daily basis by the engineering teams. Works closely with the rest of the IT and internal business teams to effectively support our business users.
What You'll Do
Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab).
Triage and resolve issues reported by users in the various applications.
Provision new users, manage workflows, manage system configuration, and general end user assistance.
Collaborate with the rest of the IT development teams to participate in projects and identify system improvements.
Design, develop and test enhancements in alignment with internal business process requirements.
Document all changes to applications per internal controls.
Create technical documentation and conduct end user training.
Adhere to industry best practices for change and release management.
Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or other similar degrees, or equivalent work experience
JIRA/Confluence administration experience
Advanced technical and analytical skills
Strong attention to detail, goal oriented
Commitment to excellent customer service
Basic time management skills
Excellent verbal and written communication skills
Ability to work independently with minimal guidance in a fast-paced environment
Nice to Have
Working knowledge of Git repositories
Administration experience with testing tools
Familiarity with Agile methodologies
Experience with AWS
Experience with Single Sign-On (SSO) technologies such as Okta
Perks & Benefits
Flexible PTO
Allocations for continuous learning & development
Health & wellness programs

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva Systems is an equal opportunity employer. Accordingly, we are committed to fair and accessible employment practices. Veeva Systems welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.