TeleHealth Nurse

Emergency Medical Care Inc. (EMC) - Dartmouth, NS (22 days ago)

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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. As well, EMC operates TeleHealth 811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

EMC delivers a high-quality pre-hospital care program and TeleHealth service to Nova Scotians each and every day. We achieve this through the more than 1,400 employees who work with us including highly-trained paramedics, nurses, medical communication officers and support staff.

TeleHealth Nurses provide telephone triage and professional nursing care to patients through the use of information and communication technologies, and with the support of computer-based decision support software, clinical guidelines, protocols and other resources.

TeleHealth Nurses work from their private home office. Working 8-hour shifts on a rotating schedule creates a good work-life balance. During a regular work day, the TeleHealth nurse may receive up to 40 calls per shift. No two calls are the same - the TeleHealth Nurse will encounter a wide variety of health care concerns including but not limited to the fields of pediatrics, obstetrics, and geriatrics.

TeleHealth leaderships provide on the job training, frequent feedback and coaching. We understand the challenges that come from working remotely so we ensure that support is available for the nurses 24 hours a day, 7 days a week.


Responsibilities include, but are not limited to, the following:

Navigates the guidelines and search functions, applies established policies and guidelines, assesses the patient's condition/situation and documents the assessment.
Reviews recommendations to the caller which are congruent with nursing guideline standards and clinical judgment.
Provides information which is clinically relevant and empowers the caller to make appropriate decisions, including the decision to self-care.
Accurately and completely documents clinical and other relevant notes within the computer software program in a timely manner throughout and immediately after the call.
Liaises effectively between caller and third party in critical situations, such as need for ambulance transport, police intervention, suicidal caller, suspected or actual child abuse or other situations in which information is not consistent or may be disputed.
Adheres to time utilization guidelines and ensures that personal workflow supports the service to better meet the demand for Telecare services.
Clinical nursing experience, preferably in an acute care environment, such as Emergency Department, general medical-surgical or intensive care unit, and/or relevant community health setting, such as public health. Minimum 3 years of clinical experience (5 years preferred).
An active license and good standing as a Registered Nurse with the provincial nursing body legislated to regulate and license nurses and compliance with all applicable laws pertaining to the practice of nursing in the province.
Diploma from recognized and/or accredited nursing school. Bachelor degree is preferred.
Excellent communication, telephone and customer relation skills.
Good critical thinking, sound clinical decision-making and problem-solving skills.
Basic knowledge and competence in the use of computers and keyboarding.
Reliable wired internet connectivity utilizing approved High Speed DSL, Cable or FiberOp.
Appropriate home space meeting requirements as cited in "Work at Home" guidelines.
Ability to travel if needed.
Fluency in English (oral and written) is required and fluency in English and French (oral and written) is preferred.