Account Development Manager

PPG Canada - Kamloops, BC (5 months ago)

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Expectations for this role include :
Through customer service excellence, service existing customer accounts assigned to specified territory
Maintain regular contact with customers to understand needs and to identify business opportunities
Ensure follow-up and response to customer needs in a timely manner
In conjunction with regional sales manager and in response to customer needs, facilitate product recommendations, application and performance and color
Develop account planning strategy to cultivate sales of customers with most growth potential
Utilize APEX CRM tool to manage accounts, maintain call logs and contact info, run reports, etc.
Partner with PPG Paints store managers and other store employees to ensure customers’ needs are met or exceeded
Work with internal credit department to manage customer debt
Develop good understanding of customer base and the segments they service
In conjunction with regional sales manager, facilitate timely and accurate customer quotations to achieve margin targets in alignment with PPG pricing strategies
Manage personal expenses to reduce unnecessary expenditures

2-4 years of sales or stores operations experience with demonstrated customer service acumen
A 2 or 4 year degree in a business related field or equivalent work experience
Previous coatings experience an asset but not required
Working knowledge of Microsoft Office and internet applications
Must possess a valid driver's license
Daily travel within assigned territory
Ability to analyze territory performance reports and develop sales territory business plans.
Ability to calculate discounts and profit associated with selling price; to calculate commissions associated with territory performance; to take measurements and calculate surface area associated with making product volume estimates.
PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit and follow @PPG on Twitter.

Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world.