Senior Quality Assurance Analyst - Lead

Northbridge Financial Corporation - Toronto, ON (30+ days ago)

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“The Power of Together”

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success.

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary

This position is accountable for quality management services to our customers who use Northbridge systems and applications. The successful candidate will lead a testing team, determining the tools and techniques for delivering the Test Strategy and will champion the testing team with innovative solutions to support the business community for testing practices.

What you will be doing:
Testing Services
Lead a team of resources to establish, improve and evolve formal QA strategy/processes, ensuring the team is using industry standard and Northbridge accepted best practice for manual, automation, performance and security testing.
Analyze requirement specifications and system design documentation to provide QA estimates, QA resource plans, and QA test plans with emphasis on automation and risk based approach to deliver projects on time.
Oversee all aspects of Quality Assurance process, including reviews with team, establishing metrics within projects, and maintaining clear, concise and detailed test documents.
Lead and mentor QA team members both internally and externally, perform peer review quality checks of test documentation.
Maintain status updates within the incident and defect management tools.
Support application releases and provide input into implementation plans.
Identify and escalate risks and/or issues to the QA Management and Project Management.
Provide support to application development areas in relation to defect analysis, and resolution processes. Ensure impact of defects are understood, evaluated and communicated.
Produce and maintain documentation as requested and required.
As needed , provide demos, share advice and guidance to users/project managers in the effective use of software.
Assist the User community with troubleshooting and problem resolution for production issues.
Process Management
Participate in formal QA reviews and system audits, as required. Assist with responses to audit findings.
Co-ordinate meetings with business SMEs and IT teams, to review objectives, results, business requirements, technical specifications, and testing. Provide documented feedback and input in the creation of system specifications, considering operational processes, workflows, security, and current system design.
Identify report and assist with resolution of process non-conformances. Ensure impact of process non-conformances are understood, evaluated and communicated.
Mentor and train less experienced Quality analysts.
Mentor less experience Quality analysts to assist in future development and growth.
Foster an environment of creative thinking, positive criticism, open communication, risk taking, and recognize employees for appropriate behavior.
Coordinate project-team activities, and assist members in achieving objectives as necessary.
Perform quality control checks on work performed by less experience Quality analysts.
Provide training and support to other business and information systems staff members as required.
Other duties as assigned.

What we are looking for:
Post-secondary education and/or equivalent job experience.
Minimum of 7 years of Quality Assurance testing experience within the P&C insurance .
Minimum of 3 years of Quality Assurance Lead role .
Must be experienced with Onshore/Offshore delivery model and leading offshore team.
Full understanding of, and compliance to, SDLC and Agile methodologies.
In depth knowledge of the Insurance Industry including Claims Processing, Underwriting, Reinsurance and Policy/Forms Generation, Regulatory compliance/reporting.
Intermediate knowledge of Microsoft Products (Windows, Office Suite)
Knowledge of QA applications Team Foundation Server (TFS) and/or Hewlett Packard QTP.
Strong interpersonal skills verbal and written, strong leadership skills
Knowledge of Test Automation (especially Automation scripting, Test Tool scripting and Excel scripts) is required.
Knowledge of Infrastructure (servers, network, security) technologies is a definite .
ISTQB Certification.

What sets you apart:
Excellent communication (oral, and written) skills to explain processes, terms and facilitate business discussions.
Excellent interpersonal skills with the ability to build strong relationships at all levels.
Excellent organizational skills, detail oriented, adaptable, able to work independently and is results oriented.
Ability to concurrently participate on multiple projects.
Ability to manage and prioritize workload.
Proven track record in meeting deadlines.
Excellent problem solving, analytical skills and mathematical skills.
Strong Leadership skills.

What we have to offer:
Northbridge Cares program – volunteer day and donation matching
Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
Flexible Group Benefits Plan – medical, dental, insurances
Defined Contribution Pension Plan + Optional Group RRSP
Northbridge Employee Share Purchase Plan
Education Assistance Program
Employee Assistance plan
Staff Insurance - discount on home, automobile and pet insurance
Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!

Application Process:
Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.