Production Manager

Carstar Ancaster - Ancaster, ON (25 days ago)

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TITLE: Production Manager


The Production Manager is responsible for overseeing the efforts of the shop. He/she must have experience in high quality collision repair. The Production Manager must be an effective leader with above average management and supervisory skills and must have a good understanding of insurance claims procedures and policies. He/she must be able to delegate responsibilities to those reporting to him/her. It is imperative that this manager possess a good work attitude, excellent personal time management and organizational skills, and foster a positive team spirit both within the department as well as between other departments in support with the overall philosophy of the company and fellow employees.


Coordination of an Efficient Repair Process

  • Work with administration to schedule and process all vehicle repairs.
  • Ensure delivery of vehicles by target date.
  • Issue to and review work orders with appropriate technicians, identifying areas in need of repair; communicating all issues involved with repair.
  • Prior to delivery of vehicle, review supplements, invoices and any special correspondence to ensure a smooth delivery to the customer
  • Host daily release meetings in order to provide key information to managerial staff; participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionallySupervision and Leadership of Production Staff
  • Supervise the handling of the productive employee’s time cards and insure that each productive employee keeps proper track of time consumed on each job.
  • Monitor the control and approval of any production overtime
  • Establish performance goals for all technical employeesMonitoring Quality Control
  • Maintain company standards of repair quality
  • Maintain a specific gross profit and efficiency standards which have been established for each department as it relates to production
  • Maintain a strong relationship with field appraisers
  • Frequently inspect the work in process to identify any special repair concernsMaterials and Safety Management
  • Supervise and maintain the performance of the Parts Manager or the Parts Department
  • Recommend tool and equipment purchase
  • Test drive vehicle to ensure proper repair
  • Knowledge of WHIMIS requirements
  • Ensure that the production area is a safe and clean environment for workingEXPERIENCE/SKILL REQUIREMENTS
  • 2-5 years experience in Management or the industry
  • Functional/Technical Knowledge
  • Management Software (Mitchell) – INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
  • Specialized Training
  • ICAR a plus
  • First Aid
  • Skills & Abilities
  • Work independently without close supervision
  • Flexible/adaptable to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized; ability to handle multiple concurrent assignments
  • Ability to prioritize, organize and plan work under own initiative
  • Strong communication skills (reading, writing, speaking, listening).
  • Ability to train others
  • Developed reasoning/problem solving skills; analytical and decision making skills
  • Able to motivate and manage production team
  • Professional leadership abilityOCCUPATIONAL QUALIFICATIONS
  • Physical Requirements
  • Keyboarding/Finger dexterity
  • General Physical Skills (Carrying, lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling)
  • Repetitive motion
  • Driving, must have valid license
  • On-the-Job Exposure to the following elements:
  • Fumes
  • Dirt
  • Chemicals/Toxins
  • Hazards
  • Heat/Cold
  • Noise
  • *All duties/responsibilities/experience are subject to change

Job Type: Full-time


  • Production Management: 1 year (Preferred)


  • English (Preferred)
  • French (Preferred)