Role and Responsibilities
The Team Lead (TL) role typically combines front-line supervisory functions with some direct support/service responsibilities. The position acts as a principal liaison between staff and senior leadership, as well as between the team members and other support providers. Reporting to the Operations Coordinator (OC), the TL is a key leadership position in delivering service excellence. Primary responsibilities include; setting goals, coaching and mentoring front line staff and producing results in service delivery that achieve organizational objectives which are:
- Attending when required and supporting front line staff to participate in the Human Centred Design initiative. This includes either being directly involved in and/or ensuring front line staff contribute to the design process for the clients they serve and bring the new prototyping plans into practice.
- Training and support for direct service staff.
- Utilizing information technology resources (i.e. google docs/forms) to provide good news stories and share successes and key accomplishments of clients every three months.
- Coach and mentor staff to understand and demonstrate knowledge and practice of quality of life plans (how activities contribute to and are measured against quality of life domains and pillars, basic human needs and social determinants of health), identification and response of anticipated and unanticipated behaviours of concern and fundamental skills learned in MANDT and Positive Behavioural Support training.
- Supporting the implementation of service delivery standards and best practices as determined by the OC. This includes supporting the CDSP in planning project-related staff or service requirements, recruitment, orientation/training, work assignments and setting priorities, reporting and documentation requirements and protocols, evaluation and ongoing coaching.
- Lead assigned risk assessments and ensure MyCompass information (i.e. log notes, timeline posts) are completed on a regular basis and quality of life plans are documented and reviewed monthly with progress reports submitted quarterly at a minimum.
- Day-to-day coordination and oversight of programs and services. Being the first point of contact for daily operational issues, i.e. overseeing client transportation needs, incident identification and reporting, employee WCB reports, supporting return to work plans, issues resolution and administrative oversight of timesheet completion.
- Supporting recruitment, orientation and training of new staff.
- Identifying and communicating to the OC of any staff development and training needs. Working closely with the OC in the development of work plans as described in organizational policies & standards to support effective performance management. The TL is the first step in formal performance management related to front-line staff.
- The delivery of systems and processes which provide stability and focus for the workforce in reaching key objectives. These tasks include; building opening and closing, shift scheduling, immediately alerting the operations manager on issues that present moderate to high risk to clients, staff or the organization.
- Tracking and monitoring of mandatory training for front-line staff.
- Building relationships and Collaboration
- Effective Communication
- Creative Problem Solving and Decision Making
- Focus on Individuals
- Foster Independence in Others
- Interpersonal Relations and Respect
- Leading others
- Maintaining a Safe and Healthy Workplace
- Professional Excellence
- Takes steps to improve performance
- Risk Management
- Values and Ethics
- Supervise and support CDSW/CDSP according to Chrysalis Policies and Procedures.
- Complete weekly schedule for persons receiving services and team members.
- Facilitate annual review meetings with the person receiving service and their support network.
- Ensure annual consent forms and documentation are completed and signed.
- Read and complete daily documentation and provide insight where applicable in MyCompass.
- Participate and provide direction in Human Centered Design.
- Report, complete and review incident documentation. Provide direction to the team on incident report feedback.
- Lead organized and well prepared meetings with accountability of team members.
- Complete and maintain certification in mandatory training ensuring team members complete and are proficient in mandatory training.
- Lead in the assessment and demonstrate knowledge/proficiency of support procedures (Quality of Life Plan, Planned Positive Procedure and Restrictive Procedure).
- Accurate completion and approval of timesheet, time off requests, and mileage expense(s).
- Facilitate individual monthly check ins with team members and complete annual performance reviews.
- Key accomplishments of clients are shared within the organization to be profiled through success stories and outcome measures.
- Staff are able to describe domains, pillars, basic human needs and social determinates of health that we use to measure quality of life and how their activities with their clients contribute in a meaningful way to quality of life goals.
- Staff can demonstrate knowledge and proficiency in identifying and responding to authorized and prohibitive practices with anticipated and unanticipated behaviours of concern.
- Progress towards (with the goal being) full understanding and implementation of service delivery standards as identified by the OC.
- Leading the administrative functions of staff assessment to ensure skill and competency is achieved and measured over time. In cases where results are not achieved the OC is engaged and supports documenting and setting the required corrective actions to ensure staff and program & services success (i.e. development plans and training/ performance management)
- Key skill and ability areas include; knowledge of purpose and practice of quality of life planning (domains, pillars, basic human needs, social determinates of health), anticipated and unanticipated behaviours of concern, MANDT, abuse prevention and Positive Behavioural Supports knowledge and practice.
- Coordinating the administrative tracking of progress and results in the above areas and reporting to management. (i.e. monthly/quarterly).
Job Types: Full-time, Permanent
- Social Work, Psychology, Educational Psychology: 1 year (Preferred)
- Sector: 3 years (Preferred)
- Secondary School (Required)