Team Lead, Indigenous Program Support

Homeward Trust Edmonton - Edmonton, AB (30+ days ago)

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About Homeward Trust

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community need and priorities as outlined in A Place to Call Home: Edmonton’s Updated Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people who believe ending homelessness is possible.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home. Homeward Trust Edmonton’s programs involve housing (such as capital project funding, property management and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

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Position Summary

Reporting to the Manager, Youth Programs & Partnership, the Team Lead, Indigenous Program Supports will provide leadership to housing that is specific to Indigenous families and persons. Edmonton’s updated Plan to End Homelessness, including oversite of Indigenous housing and Indigenous supportive housing as funded by Homeward Trust. This is a supervisory position responsible for program staff within Homeward Trust focused on Indigenous housing and Indigenous supportive housing.

Duties & Responsibilities

The Team Lead, Indigenous Program Supports is responsible for the following:

Team Lead

Supervise staff on a rotating 24/7 schedule;
Provide clear, concise and timely direction to front-line staff on complex issues;
Lead team in service expectations for Indigenous peoples managed by Homeward Trust;
Prepare regular reports to senior management at Homeward Trust on program outputs and performance;
Lead daily meetings with Residential Program Coordinators and Program Support Staff;
Must be a champion of recording both direct and indirect work with tenants in Efforts to Outcomes (ETO) database system;
Will regularly audit assessments, chronological notes, and program paperwork guiding staff on how to produce high quality and timely documentation;
Act as a coach for staff, moving staff towards their best work;
Building on partnerships with organizations such as Child and Family Services and Edmonton Police Service that will support the ability of Indigenous supportive housing programs to support tenants;
Ensures the connection of Indigenous supportive housing tenants to the services and resources available, providing tenants with the tools for housing stability.
Other duties as assigned

Education & Experience

Minimum 5 years of related experience in a management or supervisory role. At least 3 of which are experience working in and leading case management;
Prior work in non-profit sector is desired, preferably with organizations working on homelessness or housing;
University degree in Indigenous Studies, Social Work, Sociology, or Psychology considered an asset;
Exposure to or direct work history with principles of evidence-based practice, client-centered, care and harm reduction models, as well as dealing with trauma.

Knowledge, Skills, and Abilities

Must have a strong and ongoing relationship with Edmonton’s Indigenous community;
Experience in supporting access to ceremonies and other cultural opportunities for vulnerable participants in a safe way;
In-depth understanding of homelessness and housing, as well as the needs of vulnerable populations (for example, Indigenous people; youth; newcomers; etc.), and issues affecting many homeless and low-income people;
Demonstrated ability to support Indigenous participants in a culturally safe manner including flexible andclient-centered program delivery, understanding of natural law & natural consequence;
Focusing on the journey of the individual and recognizing the role of relationships to self, family, community and land in healing. This includes understanding in meeting the emotional, physical, spiritual, and mental needs of the resident;
Support of the rebuilding and renewing of relationships within families, between others in the Indigenous community and with non-Indigenous peoples. Able to assist residents in acknowledging and overcoming the intergenerational impact of residential schools, family breakup, and systemic discrimination and racism through reconnection with self, culture, roots, and kin;
Sound understanding of available housing, income support and related agency/government assisted programs in the Edmonton community;
Has a strong understanding of historical trauma, harm reduction, and how to apply client centred work in a residential setting;
Ability to prepare written reports, emails and develop other professional communication materials in a timely, concise, and accurate manner, distilling complex issues to salient points;
Maturity and experience managing complex issues that do not always have an easily identifiable solution;
Proven ability to teach and coach others – as well as problem-solve tenant and community issues – in a non-threatening, supportive, reflective and professional manner;
Able to exercise discretion, compassion, empathy, and maintain confidentiality;
Able to work independently and utilize sound judgment to perform all assigned duties with minimal supervision;
Experience working independently in a fast-paced environment with competing demands and frequently tight timelines;
Possess a valid driver’s license and willing to travel (within the City of Edmonton);
Must pass criminal record check (including vulnerable sector clearance) and CFSA Intervention Record Check;
Excellent interpersonal communication skills to connect with individuals, funded agencies and other stakeholders to meet Homeward Trust reporting requirements and standards. Able to establish and maintain effective working relationships with coworkers, clients, and community agencies;
Knowledge of Housing First practice and philosophy an asset;
Willing to work within flexible hours (evenings and weekends) and a rotating shift.

Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

Given the nature of the Team Lead, Indigenous Housing First Program Supports position, preference will be given to qualified applicants who self-identify as Indigenous.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.