Senior Collections Officer

Vault Credit Corporation - North York, ON (30+ days ago)

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Equipment leasing and finance company looking for an experienced bilingual collector and asset recovery officer to complete the full cycle of collection on past due accounts along with knowledge of asset recovery and processes to litigation. This position will require regular delinquent account follow-up, taking the lead on managing as well as finalizing more significant and complicated defaulted transactions, and dealing with various outsource partners, including Bailiffs and other parties such as trustees, insolvency, and fraud representatives. Candidate must demonstrate excellent organizational skills, be efficient, knowledgeable, accurate and persistent.

Required Skills and Responsibilities

  • Strong written and oral communication skills are essential
  • Promptly notify customers on delinquency and effectively collect on past due payments
  • Evaluate a situation, effectively negotiate, and set up payment arrangements if applicable to collect on delinquent accounts
  • Able to achieve exceptional results over the phone while maintaining high ethical standards and compliance with all policies and legislation
  • Ability to multitask and successfully perform in a high-pace environment
  • Perform debtor trace using different search techniques
  • Determine when Repossession and Legal action is required and work on these accounts with speed
  • Handle confrontational or stressful interactions, efficiently de-escalate complaints while treating customers with integrity
  • Ability to learn and understand leasing contracts, to successfully enforce them when collecting the delinquent accounts
  • Excellent mathematical skills and knowledge to understand payment histories and arrears calculations
  • Flexible and supportive of taking on other tasks as requested by management
  • Work through the established procedure to repossess the asset using established Bailiff relationships, sourcing new providers as necessary
  • Ensure all legal requirements are met based on provincial regulations to allow the lawful sale of the asset to maximize recoveries
  • Once an asset is recovered, work with re-marketing partners on the prudent sale of the asset, ensuring proper documentation, and maximum sale proceeds


  • 3-5 years of collections experience
  • College diploma or university degree in Business Administration (or similar)
  • Excellent English and French oral and written skills
  • Knowledge of leasing industry from basic contracts and servicing perspective
  • Knowledgeable in the management of account receivables and best practices related to collections
  • Knowledge of legal, regulatory, and governmental requirements (bankruptcy law, PIPEDA)
  • Strong computer skills and ability to learn new software systems
  • Ability to multitask and successfully perform in a high-pace environment

Job Type: Full-time


  • Casual Dress
  • Dental Care
  • Extended Health Care
  • Flexible Schedule
  • On-site Parking
  • Paid Time Off
  • Vision Care
  • Work From Home


  • Monday to Friday


  • Collections: 3 years (Required)
  • Leasing Industry: 1 year (Preferred)

Work remotely:

  • Temporarily due to COVID-19