Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).
What can I expect to do in this role?
As a customer service provider and member of the program delivery team, you will:
- provide clerical and administrative support services to the team;
- greet visitors, answer incoming calls and respond to electronic inquiries;
- sort and distribute incoming mail;
- establish and maintain electronic and hard copy filing systems;
- validate, assess and determine the release of social assistance payments;
- make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
- coordinate and maintain team schedules and calendars;
- utilize databases, to gather/enter client information and data for reports and assignments.
How do I qualify?
You must be proficient in English and advanced-level oral French.
Administrative, Clerical and Financial Skills:
Communication and Interpersonal Skills:
- You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
- You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
- You can provide financial payment/reimbursement processing and monitoring services.
- You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.
Customer Service Skills:
- You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
- You demonstrate interpersonal and listening skills to elicit information and support team members.
- You have interpersonal skills to interact with the public, and collaborate in a team-driven environment to ensure that operational requirements are being met.
Judgement and Organizational Skills:
- You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
- You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to inquiries in a timely and accurate manner.
- You are aware of, and sensitive to, issues facing people with disabilities and those living with fixed or low income.
- You are able to organize and coordinate workflow, assess priorities and meet deadlines.
- You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision-making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.
Please note that as of November 1, 2018, with the implementation of the Police Record Checks Reform Act, 2015, the security screening check requirements for this position may differ from those described in this job ad.
1 Bilingual Temporary, duration up to 9 months, 347 Preston St, Ottawa, East Region, Criminal Record Check
Ontario Public Service Employees Union
Understanding the job ad - definitions
Administrative and Support Services
Wednesday, June 3, 2020
This ad is also available in French.
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.