Social Support and Integration Worker

Muslim Resource Centre for Social Support & Integration - London, ON (13 months ago)

Apply Now


  • Six-month part-time position with the possibility of full-time permanent work.
  • Temporary six-month part-time position with the possibility of extension up to a year.

The Agency

The Muslim Resource Centre for Social Support and Integration is a not-for-profit, charitable, anti-violence and social support agency promoting family safety and wellbeing within London’s diverse communities.

Our services at MRCSSI are grounded in our Culturally Integrative Model. This approach works to address the unique role played by one’s context of migration, integration, culture and value/belief systems. Through integrating best practices and embedding them within collectivist cultural norms, MRCSSI develops evidence-based programs to meet the needs of families and individuals from collectivist cultures, those struggling with integration and those migrating from conflict zones. Services and responses are shaped through a family-focused, strengths-based and collaborative approach.

Functional Area

Social Support, short-term intervention, assessment, counselling and advocacy, group program facilitation and promotion of MRCSSI mission/vision.

Job Duties and Areas of Responsibility

The Social Support and Integration Worker will be responsible to provide support and counseling to families or individuals who might be struggling or in crisis related to pre-migration stressors related to their experiences living in conflict zones, or their integration to Canadian society.

The Social Support and Integration Worker is expected to provide intervention services that are appropriate to meet the needs of client families and individuals, with a focus on violence prevention, and using a case management approach. These services may include needs assessment, crisis intervention, social support, short term intervention, counselling, referrals to community services, programs and supports, advocacy, system navigation, and group programs to men, women, youth and children.

In this role the Social Support and Integration Worker is expected to work collaboratively with a range of external stakeholders and contribute to the continuous development of MRCSSI’s capacity to develop and deliver direct services to individuals and families to the highest professional standard. The Social Support and Integration Worker may be called to do presentations within the community as it regards our services.

Specific Duties and Responsibilities

  • Provide short-term support to families, individuals and youth; provide counselling to address pre-migration stressors and struggles to integrate; provide training to parents and children through implementation of group programs.
  • Identify client needs and develop a case management plan; assess situations to determine the importance, urgency and risks, and make clear decisions in consultation with supervisor, which are timely and in the best interest of the client; carry out client risk and protective factor assessment using appropriate tools.
  • Ensure that clients are appropriately engaged with other services, programs and activities; employ Coordinated Organization Response Team (CORT) approach to guide collaborative case planning and service delivery with community service providers.
  • Meet with clients in the office or in the clients’ home as appropriate; attend case conferences in the community; provide information to groups of individuals for public education purposes or to promote agency services.
  • Complete required documentation in a timely manner; collect and input client information into the organization’s data system as required; consult with designated supervisor on a regular basis.


  • Education: University degree in Social Science, preferably Social Work; Counselling, Psychology or Criminology degree or equivalent; or community college certification as a Social Service Worker.
  • Professional designation: Membership or eligible for membership in Ontario College of Social Workers and Social Service Workers; or membership or eligible for membership in a College of Practice relevant to your profession.
  • Other Requirements: Recent Vulnerable Sector Police Information Check (completed within six months of contract start).
  • Preferred: Ability to speak Arabic and knowledge of immigrant and refugee communities in London.

Knowledge, Skills and Abilities

  • Professional and personal commitment to practice based on values and ethics and to exercise ethical decision-making; ability to manage complex and sensitive issues.
  • Knowledge of family development, functioning and dynamics, violence prevention, immigration and settlement experience.
  • Ability to provide assessment, counselling, support and case coordination to individuals, youth and children, couples and families; ability to problem-solve situations with families and respond to crisis; ability to facilitate group programs.
  • Ability to be culturally sensitive and communicate appropriately with people from diverse backgrounds, cultures and experiences; demonstrated experience in the delivery of culturally appropriate and sensitive services.
  • Strong written and verbal communication skills in English; ability to communicate effectively, speak, listen and write in a clear, thorough but concise manner using appropriate and effective communication tools; ability to speak, read, write in a language other than English, especially Arabic, is an asset.
  • Excellent interpersonal, time management, problem solving and organizational skills; ability to work to work independently, as well as within a team environment.
  • Proficiency in and familiarity with Microsoft Office including word processing and spreadsheets, E-mail and Internet navigation is an asset.

Job Types: Part-time, Temporary


  • social work: 1 year (Preferred)


  • Bachelor's Degree (Preferred)