Apply by Date : Mar 2, 2020
Job Type : Permanent
Shift : Days
Number of Openings
Basic Purpose of Position:
To support and monitor line operations and the Flight Attendant group while contributing to On Time Performance (OTP), Customer Satisfaction (CS) and a safe operation. Provide and coordinate regional support to the Regional Managers regarding safety, operational performance, customer satisfaction, labour issues and other applicable items in the base. Liaise with other departments and outside parties.
Conduct follow up on questions, day to day issues and concerns in a timely manner.
Oversee daily operations of cabin crew.
Provide support, coaching, and feedback to the flight attendant group.
Participate in the interviewing and selection process for flight attendant hiring.
Communicate and bring meaning to department/corporate directions and communications.
Provide interpretation and guidance of Collective Agreement language and investigate possible violations when necessary.
Provide operational support during IRROPS such as extreme weather events and technological system failures as required.
Provide operational support during emergencies.
Participate in local Union/Management meetings.
Attend grievance and disciplinary meetings.
Write Inflight memos to cabin crew dealing with operational issues within the region.
Conduct frequent and regular visits to the ramp/aircraft, crew room, crew lounge, to support the operation and ensure flight attendant compliance with standards.
Participate on Inflight/Flight Operations team and employee groups.
Conduct on-call manager duties on a rotational basis (24/7).
Protect the operation by performing rescue flights.
Provide support to charter operations.
Assist with the implementation of new fleet types.
Liaise with Jazz/Air Canada Airports groups to ensure operational integrity.
Monitor flight attendants to confirm compliance with company policies, procedures and standards.
Conduct line assessments.
Monitor flight attendant absenteeism within the guidelines as set out in the Jazz Attendance Wellness Program.
Coordinate with the Regional Manager on investigational meetings.
Follow up on culpable absences, manage Flight Attendant sick time.
Liaise with other departments as required.
Follow up on Flight Attendant injuries and provide support.
Identify and promote customer service excellence and best practices.
Communicate flight attendant commendations.
Maintain visibility and accessibility with flight attendants through regular presence in the operation and CRM meet and greets.
Communicate customer satisfaction survey results to flight attendants and promote the importance of the program.
Uphold Jazz vision, values, and culture.
Support new hire flight attendants (mentorship, probationary meetings etc).
Maintain flight attendant qualifications.
Conduct regular quality assurance audits on all aspects of Flight Attendant’s work.
Participate on local Occupational Safety and Health committees.
Liaise with Corporate Safety Investigator on related occurrences.
Conduct follow-up on Inflight safety reports, questions, and concerns in a timely manner.
Support and promote quality and SMS.
Complete all required corporate training courses.
Ensure consistent application of the Collective Agreement.
Ensure consistent application of disciplinary measures and provide clear direction and performance expectations.
Other related duties as assigned.
Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
Great decision making skills required.
Leadership skills with the ability to delegate while maintaining overall control and direction.
Must have the ability to communicate and build strategic working relationships effectively inside and outside the organization.
High stress tolerance as it relates to critical decision making and work intruding on personal life.
Highly Motivated and organized.
At least 2 – 3 years of experience working in an office environment.
Previous airline work experience is an asset.
Attention to detail.
Ability to meet deadlines.
Ability to multi-task.
Experience managing/supervising within a unionized environment is an asset.
Eligible to obtain RAIC.
Previous Flight Attendant Training is an asset.
Knowledge using CrewTrac would be an asset.
Work experience within a unionized environment is an asset.
Proficiency in Microsoft Word and Excel is a requirement.
Bilingualism (English & French) is an asset.