inbound customer service representative - contact centre

Assistance Services Group a SYKES company - Welland, ON (30+ days ago)

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Secondary (high) school graduation certificate

1 year to less than 2 years

Business Equipment and Computer Applications
MS Excel
MS Windows
MS Word
Database software
MS Outlook
Work Setting
Private sector
Specific Skills
Address customers' complaints or concerns
Access and process information
Maintain records and statistics
Explain the type and cost of services offered
Answer inquiries and provide information to customers
Receive and log complaints
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Physically demanding
Attention to detail
Tight deadlines
Computer and Technology Knowledge
Personal Suitability
Effective interpersonal skills
Team player
Excellent oral communication
Excellent written communication
Client focus