The Transportation/Parking Attendant (TPA) works as part of the Transportation team. The TPAs are often the first and last point of contact for resort guests and therefore play a key role in providing an exceptional guest experience. They are primarily responsible for ensuring the smooth and orderly running of the parking lots and the overall flow of traffic. The TPAs will also assist in snow removal, garbage collection, general risk management and upkeep of the lower chalet area and will keep the Transportation Supervisor informed of any issues with regards to the department, damage to company vehicles, and guest concerns.
The incumbent should expect to be working outside in any, all and sometimes adverse weather conditions.
This is a full-time seasonal role, 5 days out of 7 per week from early November through to May each operating season. Please note that you may not receive full-time hours at the beginning/end of the season and during other slow periods.
Alberta Employment Standards regarding probationary periods apply.
Professional deportment with excellent customer service skills: experience dealing with all on-hill patrons
Cheerful, outgoing personality; demonstrated temperament and disposition for highly stressful situations.
Strong team member able to take direction
Motivated and observant; able to perceive needed tasks and complete them without direction
Self-aware; able to identify strengths and gaps in own abilities and training
Able to use taught skills and previous experience to problem solve
Recreational mountain pursuits, such as rock climbing, and ski touring, are considered assets.
Demonstrated customer service skills; previous customer service experience preferred
Ski industry experience would be an asset
Previous cleaning and/or maintenance experience preferred
Experience driving trucks, buses, and vans preferred
Valid class 5 driver`s license (minimum) or equivalent; class 4 or 2 an asset. Drivers abstract required.
Time management skills
Problem solving skills
Able to work independently as well as part of a team.
Welcome Marmot Basin guests and answer any queries they may have
Ensure parking signs and roadway signs are current and located as required
Help drivers park as efficiently as possible
Ensure only vehicles with parking passes are parked in the VIP area
Ensure a smooth and orderly flow of traffic coming up to the ski area and leaving the ski area
Record daily vehicle counts
Report customer concerns or issues to the Transportation Supervisor
Responsible for the daily town run
Assist in emergency situations
Organize snow removal for the lower chalet and the upper chalet
Ensure plaza area at the chalet is clean; remove snow and garbage, sweep and salt
Ensure stairways around the mountain are kept clean and free of snow and ice
Keep a daily log of any snow removal done at the upper and lower chalets
Handle daily garbage collection and disposal
Report all damage or problems with company vehicles to the Transportation Supervisor
Courteous cooperation with other staff members and departments
Assist other departments as required
Adhere to the company’s practices and procedures as set in the “Transportation Training Manuals”.
Follow Alberta Occupational Health and Safety legislation as it relates to the job
Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
Pay Type Hourly
Employment Indicator Seasonal
Job Start Date Monday, November 4, 2019
Job End Date Friday, May 8, 2020