Certified Dental Assistant Level II/Dental Receptionist

Kitchener Waterloo Prosthodontics - Kitchener, ON (30+ days ago)

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Dental Receptionist/Dental Assistant


Responsible for administering the day-to-day activities of the business office, including maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall/recare system. Chairside assisting when required, taking radiographs, taking diagnostic impressions, cleaning and disinfection of operatories/instruments when required.


Reception Management

Manage day-to-day operations of dental office

Open and close dental office according to office protocol

Review the office for a neat, professional appearance and make necessary changes

Check the daily schedule for accuracy and post it in all treatment rooms

Answer and respond to telephone calls with professionalism

Review supplies for reception and initiate ordering

Maintain petty cash

Ensure that provincial and PIPEDDA laws and guidelines are followed

Patient Management

Maintain a professional reception area; organize patient education materials, etc.

Greet and welcome patients and visitors to the practice

Check in patients according to office protocol, verifying and updating patient information

Manage recall and inactive patient system

Oversee patient relations & handle patient complaints, under Dr. Burgoyne/Dr. Wong’s indirect supervision

Help explain office policy to patients

Confirm the next day’s appointments according to protocol and patient preferences

Schedule patients for efficient use of doctor and staff time

Check patient quick-fill list to try to fill in cancellation and no-show appointment times

Collect payment from patients at the time of treatment when required

Make follow-up appointments as needed

Assist in the treatment room as needed

Records Management

Gather and accurately record insurance information from patients

See that records are stored securely and handled in compliance with HIPAA privacy and security regulations

Accurately file patient information

Arrange patient charts and radiographs for the next day’s appointments

Track cases and referrals to and from other doctors


Update insurance information on all patients at all times

Submit treatment plans for predetermination of benefits

Prepare claim forms for patients with dental insurance

Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by Dr. Burgoyne/Dr. Wong

Organizing and pulling model boxes for cases

Mail or electronically submit claim forms from office

Assist in the resolution of problems with third-party payers

Inventory Management

Monitor office inventory and order office supplies as needed

Monitor and make sure all business office equipment is working properly

Office Participation

Be an active participant in staff meetings

Perform other tasks as assigned by Dr. Burgoyne/Dr. Wong

Accounts Receivable Management (in concert with Treatment Coordinator)

Enter patient financial activity in computer

Maintain day end activity

Prepare bank deposits

Prepare statements

Follow-up insurance claims

Follow-up delinquent accounts

Arrange payment schedule with patients


Prepare billing statements promptly and accurately mail billing statements.

Prepare and mail overdue account letters as directed.

Telephone patients with accounts overdue

Manage patient financial accounts


Sort, organize, and distribute mail

Prepare and send out new patient and referral thank-you letters as directed by Dr. Burgoyne/Dr. Wong

Prepare and send out continuing care notices as directed by Dr. Burgoyne/Dr. Wong

Prepare and send out correspondence as directed by Dr. Burgoyne/Dr. Wong

Marketing and Public Relations Management

May assist with the design of marketing and promotional materials (print and electronic)

May assist with dental office advertising/recruiting ads for new staff

May assist with dental office facility management


Chairside assisting Dr. Burgoyne/Dr. Wong when required

Taking diagnostic radiographs and models when required

Cleaning and disinfecting treatment rooms/instruments when required



High school diploma, CDA II

2 years dental office experience required

Legible handwriting for notations in charts


Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

Effective verbal skills to communicate with patients and staff

Team player

Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)

Conflict resolution experience

Customer service or patient relations experience

Quick response/accurate data entry to present treatment plans to patients in a short time frame

Communicate all concerns to supervisor

Physical Demands While performing the duties of this job, the employee is regularly required to sit, talk, hear, type and see. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of the Team Member so classified. This job description is subject to change depending on the business needs.

Job Types: Full-time, Contract

Salary: $22.00-$25.00 per hour


  • Dental Care
  • On-site Parking
  • RRSP Match


  • Monday to Friday

COVID-19 considerations:
We have 2 sealed treatment rooms, HEPA and HyperHEPA air filtration units, sealed front desk and business area. PPE provided as per RCDSO requirements.


  • dental assistant Level II: 2 years (Required)
  • Dental Assisting Level II: 2 years (Required)


  • Kitchener, ON (Preferred)


  • CDA Level II (Required)

Work remotely:

  • No