Account Director

Dexterra - Quinte West, ON (4 months ago)

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Company Description

Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the natural resources, aviation, defence, retail, commercial and healthcare sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

Because, service matters!

The objective of this notice is to identify talent within the market for opportunities Dexterra has in the pipeline which you may be interested in. Please register your interest today and get yourself recognized for your competency by a leader in Integrated Facilities Management.

To register, please click on the below apply button and submit your coverletter resume.

Dexterra is currently seeking an Account Director for an upcoming contract opportunity.

If secured the anticipated project will provide full oversight of facilities and custodial services and leadership of our team of staff.

If successful, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence and the health and safety of our employees.

Job Description

Revenue and Profitable Leadership

Works with a mindset of increasing revenue and profit
Provides continuing and consistent guidance, leadership and support
Works toward ensuring Dexterra is viewed as a value-add service provider

Client Relationships

Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
Establishes and maintains a professional, trusting and positive working relationship with clients
Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)

People Management

Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
Develops and facilitates developmental experiences for effective job performance
Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high-quality services
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
Provides immediate performance recognition and feedback and as per Performance Discussion Cycle

Sales and Growth:
Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
Stays abreast of trends in Client environments, economic and competitive forces, managing the Value Gap

Business Development and Revenue Generation:
Maintains awareness and capitalizes on organic growth opportunities with existing Client base
Advisor on bids to ensure elements important to the Client are captured
Using networks, helps identify and recruit staff

Resource Planning and Management

Plans and oversees Services team to ensure strength of operations
Assess workloads, matching existing personnel resource needs to operational demands
Coaches and prepares Services team for job requirements and operational excellence
As required by the company and/or Performance Delivery Review Cycle conduct timely performance development feedback/direction regarding performance

Training and Hiring

Develops, trains, hires and supports Dexterra People
Ensure that the right People are in the right jobs at the proper time

Safety and Quality Assurance

Ensures Safety of operations is paramount consideration always
Ensures and promotes Dexterra’s quality image

Account Retention

Ensures a visible Account-level presence to foster and maintain effective working relationship with client.
Maintains and strengthens client relationship through customer service excellence
Establishes and maintains a professional, trusting and positive working relationships with clients



Impact & Influence
Leadership capability and presence
Results orientation/operational excellence
Holding self and others accountable
Ensures everyone has a voice
Attention to detail
Uses information technology effectively
Professionally inserts oneself to gain insight to Client values and retention considerations


Minimum of 5 years of operational experience in Integrated Facilities Management
Federal Government Security Clearance preferred
Awareness of technical elements needed to deliver services support
Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
Excellent interpersonal and communication skills.
Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.

Additional Information


Manager: DM, ROD or RVP

Reports: Manager, Supervisor or front-line Dexterra People

Peers: Other Account Directors

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

Dexterra is committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes