Customer Service Representative

Loblaw Companies Limited - Orleans, ON (30+ days ago)

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Location:
1675 Tenth Line Road, Orleans, Ontario, K1E 3P6

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

Primary Responsibilities:
Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
Articulate company rewards (PC Optimum) and any promotional events
Develop and maintain working knowledge of customer needs/issues and industry trends
Participate on project teams, driving integrated services and case management
Effectively communicate with internal and external customers
Consult with and provide seamless backup to more senior Customer Service Representatives

Skills, Knowledge & Education:Skills:
Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
Possesses excellent verbal and written communication skills as well as strong telephone manner
Demonstrates CORE Values and has the ability to make connections, build trust and be authentic

Education & Job Knowledge:
Holds a High School Diploma

Basic knowledge in all categories and vendor training in:
Diagnostic & Therapy
Daily Living Supplies
Mobility
Supports & Braces
Incontinence
Sleep
CPAP/Respiratory (depending on location)
Basic knowledge in Customer Relations Management program
Health & Safety Certification
Compression (Sigvaris) Training – offsite
First Aid Training – offsite and if applicable
AODA
Customer Excellence
Understanding of MMS functions

E xperience:
0 – 2 relevan t experience (retail preferred)

J2WHHC

How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:
Part time

Type of Role:
Regular

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.