The Clinic Flow Assistant provides clinic support for coordination and support for a number of clinics/services within the Child Development Program. The position will work in collaboration with the other clinic staff to facilitate appropriate processes and procedures.
Work collaboratively with physicians, nurses and health disciplines to ensure high quality client and family experience.
Coordinate clinical triage for the teams and liaise with client appointment services when triage is complete
Coordinate clinic schedules including physician availability and types of clinics
Prepare for clinics including preparing charts, and ensuring required orders are entered lab results are available
Set-up of clinic rooms, including all necessary equipment and/or medications are available.
Maintain the flow of the clinic to make certain that clients attend all necessary appointments
Prepare clients for appointments based on clinic needs
Complete heights/weights for clients and document in Health Record
Take phone calls from parents, redirect calls to the appropriate clinicians, coordinate communication between clinicians, fellows, and clients
Clean up after clinic and ensure that rooms are ready for cleaning
Complete necessary clinic follow-up, which can include the coordination of external referrals
Participate in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
Perform other duties as assigned
Graduate of a college program or equivalent
Demonstrated ability to communicate effectively with clients, families, volunteers, visitors, and other team members
Experience in clinic flow coordination in a health care setting an asset
Exceptional organizational skills required
Well-developed interpersonal and communication skills
Proven ability to independently take initiative and be self-driven
Ability to be successful in a fast-paced environment
Ability to work effectively with multiple teams