Clinical Care Manager

CBI Home Health - Fredericton, NB (30+ days ago)

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Clinical Care Manager - Atlantic

CBI requires a Clinical Care Manager to join our team in the Atlantic Region (primarily Fredericton with occasional trips to Saint John). CBI offers a competitive salary, comprehensive benefits, continuing education opportunities and being part of committed and dynamic team of professionals.

Your commitment to high quality health outcomes for your clients will be demonstrated through outstanding, hands-on case management skills, as well as your ability to lead and inspire others on the care team. Bring your clinical expertise and your knowledge of clinical best practices, to this exciting opportunity to lead by example as part of the CBI Health Group Residential & Transitional Care management team.

You will oversee and manage client care for an assigned group of clients living in Residential and Transitional homes, to ensure high-quality outcomes and a best-practices approach to their care. This will include initially conducting thorough intake assessments to ensure that our facilities and capabilities are in alignment with clients’ needs, developing comprehensive care plans, as well as monitoring and adjusting client care on an ongoing basis.

As an integral member of the Management team, you will work collaboratively with the Residential Operations Managers to ensure effective care delivery aligned with CBI’s clinical goals and service delivery standards. You will also provide leadership and mentoring for Direct Support Workers to ensure that care delivery is consistent with care plans, and surpasses all stakeholder expectations, including clients, families, staff and funders.


Assuming client care management and team management responsibilities as a Clinical Care Manager within our Residential and Transitional Program, you will:

Coordinate all aspects of care for your assigned clients – from completing comprehensive intake assessments and developing care plans, to attending medical appointments with clients to advocate on their behalf
Develop solid client relationships to establish trust and understand client needs and preferences, regularly reassessing care and support plans to ensure they are aligned with changing needs
Ensure adherence to established service agreements and clinical best practice standards, including clinical documentation, forms and assessments
Drive clinical excellence through regular monitoring, action planning and execution on clinical outcomes and targets (KPIs)
Ensure proper medical care is promptly received (e.g., appointments are scheduled with MDs and allied health care professionals)
Respond to Incident Reports and client or family complaints, promptly resolving issues or escalating when needed
Participate in team meetings to ensure client care and medical processes (medication management, wound care, etc.) are clearly understood by all, and provide training as necessary
Ensure high-quality standards of care in the homes, from continuity of care to safe client services
Carry out all clinical aspects of onboarding (e.g., understanding the care plan, safe medication administration, de-escalation and physical management techniques)
Work in collaboration with the Residential Operations Manager to ensure team members understand their roles and accountabilities and are performing to expectations.


To take on the role of Clinical Care Manager, you must:
Bachelor of Science in Nursing (BScN) or Licensed Practical Nurse (LPN)
Have 2 to 3 years’ clinical experience, working with clients with mental health disorders, developmental or intellectual challenges, and/or temporary or permanent physical disabilities
Be able to establish trust and develop solid relationships with clients and families
Have a strong ability to multitask and prioritize effectively
Demonstrate effective communication skills tailored to different stakeholders
Demonstrate professionalism working with families, clients and funders
Be committed to ensuring a positive client and family experience
Be self-motivated and adept at working autonomously while leading and motivating an engaged, dedicated team to meet clinical care goals
Demonstrate a strong sense of personal accountability and be able to instill that in others
Be empathetic, resilient and skilled in interpersonal relations and communications

About CBI Health Group

CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients.

In over 300 facilities, our services are provided by a dedicated team of more than 13,000 administrators, support staff and caregivers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

CBI offers services through its various business segments. These include Rehabilitation Clinics, Home Health, Neurodevelopment (Monarch House),Workplace Solutions, Assessment Services, and Residential and Transitional Care. Our expanding transitional and residential community care network now numbers more than 112 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

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CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

To apply for this position, submit your resume to Allan MacLean at, stating “Clinical Care Manager” in the subject line. We thank all applicants; however, only those selected for an interview will be contacted.