Retail Sales Manager (Langley, BC)

Trail Appliances - Langley, BC (6 months ago)

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Trail Appliances is the leading independent appliance retailer in Western Canada. With 9 showrooms, a Clearance Centre, and offices in Richmond, Vancouver, and Annacis Island, we’re a fast-growing company with over 500 employees in British Columbia.

Respect, integrity, diversity, passion and laughter are cornerstones of our working culture. We’re a family-owned business that treats our employees like part of the family. We invest in training, because we believe our employees are the key to our success. We hope you’ll join us.

The main focus of this position is to drive profitable sales growth for the assigned retail store. The Retail Sales Manager is expected to support, coach, train, mentor, and assist the retail sales staff, as well as the store support staff to achieve goals. Working directly with the General Manager, the Sales Manager ensures that actions are being taken to successfully achieve targets and Key Performance Indicators. With a focus on driving sales growth, the Retail Sales Manager is responsible for the leadership and direction of the team with a focus on increasing market share through a customer-centric approach.
General Duties and Responsibilities
Achieve sales and profitability targets for assigned sales staff
Manage and support the retail sales staff (coaching and mentoring, training and development, performance management, scheduling etc.)
Work with the General Manager to manage all store functions: customer escalations, strategic showroom merchandising, problem resolution, etc.
Work with General Manager to execute corporate strategies and objectives
Build and maintain positive relationships with key trade partners
Conduct product and sales training sessions for the assigned sales team
Experience and Skills Required
3-5 years of successful retail sales experience in a management role
Proven ability to deliver sales growth, set objectives and achieve them
Successful completion of business courses, including supervisory training
Proven ability and track record of coaching, mentoring and performance management
The ability to lead, coach, motivate and enhance existing teams for success
Excellent written and oral communication skills
Good working knowledge of Microsoft Office and ability to learn new software
The ability to work evenings, weekends and additional hours when required
Appliance knowledge is an asset but not mandatory
Due to the volume of applications received, only those candidates considered for an interview will be contacted further.


We inspire possibilities, make shopping ridiculously easy and help create special moments at home. Are you ready to meet your team?