Customer Service Representative

Ultramar Ltd - Richmond Hill, ON (30+ days ago)

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Bluewave Energy is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customer, colleagues and communities further, faster.

Position Title: Customer Service Representative

Team and Location: Commercial Fuels - Toronto, ON

Position Summary:
The Customer Service Representative is responsible for answering a high volume of customer calls and to process orders for the Toronto Region accurately. Process credit card payments through On Line Chase. Utilize advanced customer service skills to perform customer verification's, work through complaints and issues, and escalate to the proper department for assistance as needed. Provide sales techniques to customers to increase revenue and support the Toronto Region EBITDA. Ensure detailed records are kept of all conversations and transactions.

Key Responsibilities:
Creates new and manages existing customer accounts by recording and maintaining account information
Increase revenue through inside sales. Participate in all Pacific Region inside sales contests.
Answers a high volume of customer calls to achieve a Call Service Level of 93%.
Obtain and evaluate all relevant information to handle and process inquiries, orders and complaints promptly and professionally
Perform customer verification's
Process credit card pre-authorizations and sales accurately through on line Chase
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions through account comments
Manage administration associated with customer accounts.
Communicate and coordinate with internal departments
All other duties as assigned

Qualifications and Skills:
Knowledge of customer service principles and practices
Proficient in relevant computer applications
Numeric, oral and written language applications
Good data entry / keyboard skills
Knowledge of administration and clerical processes.
Interpersonal skills (internal/external)
Communication and listening skills
Attention to detail and accuracy
Customer Service orientation
Problem solving skills
Multi-tasking/prioritizing skills
Self-starter, with the ability to be flexible
Stress tolerance

We Offer:
Participation in Parkland Pledge, an employee-driven charitable giving program.
Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
A share in our success through the Employee Share Purchase Plan and 100% company matching.
Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
In-house learning and development opportunities, leadership training, international opportunities.
An employee referral program – earn up to $2000 for your referral.
A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.
Discount Programs and Educational Scholarship Programs for family members.

Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland Fuel Corporation is committed to the principles of Employment Equity.

We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Fuel Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.