Clerk-Regional Housing

Metro Vancouver - Burnaby, BC (30+ days ago)

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Department: Regional Planning & Housing Services
Employee Group: Teamsters Local 31
Location: 4730 Kingsway, Burnaby
Salary Range/ Wage Rate: PG 15 $1,834.98 - $2,156.15 bi-weekly

Our Regional Planning & Housing Services Department is seeking a Clerk-Regional Housing who will be a key member of our accounts receivable team, responsible for processing rents, tenant inquiries, producing/analyzing various reports and reconciliations, and effectively collaborating with a variety of individuals within the Housing Department.

You are a positive, motivated, team-player with excellent verbal and written communication skills, good attention to detail and the proven ability to organize and prioritize demands in a fast-paced environment. You’re always willing to go the extra mile and take pride in being a strong contributor to any team you’re on. You’re looking to develop your skills and knowledge and want to make a difference in the Not-for-Profit Housing Sector.

This role:
Receives, checks and processes a variety of material related to new tenancies and tenant terminations, such as applications, agreements, forms, documents, deposits and other data to ensure for accuracy and completeness.
Processes applications for housing subsidies from new and existing M.V.H.C. tenants; monitors status of subsidies and checks that funding is available; analyzes financial data of applicants to determine eligibility for assistance and calculates subsidy amount; prepares reports to superior summarizing findings and recommending granting, changing or denial of subsidy and informs applicants of outcome.
Reconciles subsidy budget data with figures from other sources; follows-up on discrepancies and initiates corrections; provides regular reports to a superior on status of funding.
Calculates and processes security deposit releases and deductions, prepares cheque requisitions, ensures refunds are processed within prescribed time limits, and deals with enquiries related thereto from ex-tenants with tact and authority.
Checks all rental receipts against tenancy master lists, separates and forwards receipts by projects and queries site office regarding status of units with unpaid rents.
Calculates rental percentage increases, initiates follow-up on N.S.F. cheques; prepares reports showing arrears, vacancies and terminations for a superior; codes, checks and balances petty cash payments and expenditures and mileage reports; and processes miscellaneous invoices and accounts.
Provides information and assistance to staff, tenants and the public; establishes and maintains effective working relationships with a variety of internal and external contacts.
Operates a computer terminal to record and receive clerical information and data; types a variety of agreements, forms, statements, reports and letters using word processing equipment; establishes and maintains files and records related to the work.
Performs related work as required.

To be successful, you have:
Completion of the 12th school grade including or supplemented by commercial courses, plus sound property management clerical experience or an equivalent combination of training and experience.
Considerable knowledge of the rules, regulations, policies, procedures, acts and agreements as such relate to the work performed.
Sound knowledge of modern business office practices and of business English, spelling, arithmetic and punctuation.
Sound knowledge of the functions and operations of the property management section of the department.
Sound knowledge of provincial and federal housing program guidelines and of the financial assistance available through various social programs as such relate to the work performed.
Ability to deal tactfully and effectively with tenants, prospective tenants and other external contacts; and supply information and assistance in response to enquiries and requests concerning applicable operations, policies, rules and regulations.
Ability to establish and maintain effective working relationships with internal and external contacts.
Ability to exercise considerable independent action and judgement in making decisions in accordance with current rules, practices, policies and regulations.
Skill in the use of common office appliances.
Valid Driver's License for the Province of British Columbia.