Computer Repair Field Service Technician - Break/Fix

Unisys - Red Deer, AB (6 months ago)

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We are seeking a Computer Repair Field Service Technician to work as an integral member of our team in Red Deer, AB. This position is a full-time role.

If you are a go-getter who likes a fast paced environment where results count and you want the stability of being part of a global organization AND the flexibility consulting brings – Unisys is right for you!

At Unisys, you will work in a dynamic environment that supports both Unisys professionals and clients. We'll help you grow your skills and provide the training necessary to function effectively in your role. We advocate work/life balance, provide a flexible workplace and promote a business casual environment where you can be comfortable in performing your role.

Unisys is a worldwide information technology services and solutions company with a 115 year history. We work with clients to deliver basic business processes and exceed clients' expectations by providing efficient, cost effective, and creative business solutions. You have the opportunity to play an important role in our success – apply today!

Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations in the Red Deer, AB area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. The majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.

Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex deskside support.
Provides call taking and site specific support (DTS and Legacy).
Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems.
Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
Takes responsibility for follow-up services or problem escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Technical and Behavioral Skills

High school diploma or GED required
Must be able to clear extensive background check and be security cleared by the Canadian government to the level required by our clients
2 or more years of experience in a field service support role supporting a variety of vendor server, mass storage, desktop, core legacy and networking devices
Must have valid driver’s license and reliable vehicle with appropriate insurance (required)
Proficiency in Windows operating systems, Microsoft Office software
Ability to troubleshoot and repair enterprise-level software and hardware issues
Experience communicating with enterprise-level clients – excellent communication skills required.
A+, Cisco, Dell and EMC certifications are highly desired
Must be available for after-hours on-call rotation
Must be available for varying shifts on a rotating basis.
Qualified candidates are encouraged to apply online. Please attach a copy of your resume in Word or PDF format. No phone calls or agencies, please.

We thank all applicants in advance for their interest, but due to the volume of responses, we are only able to contact those who fully meet the requirements for the role.

We are an equal opportunity employer committed to workforce diversity and accessibility to the workplace.