Team Member - PT Graveyard/Nights (10pm - 5am)

Tim Hortons - Fort Saskatchewan, AB (30+ days ago)

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NIGHT TEAM MEMBER

Tim Horton's

NOW HIRING: Part Time: Store Front - NIGHTS

$15.50 an hour - Part time, Nights.

We are currently growing our team, and we’re looking for individuals who are efficient, effective and able to operate in a fast-paced environment with a tight deadline.

WHAT WE OFFER:

  • Free Uniform
  • Comprehensive training
  • Incentive and recognition programs
  • Career advancement
  • A fun, flexible work environment

JOB REQUIREMENT & QUALIFICATION

  • A wonderful smile and great attitude working with a team
  • Good verbal communication skills
  • Energetic, strong work ethic, flexible with the ability to quickly learn new skills
  • Uses proper procedures to ensure the accuracy of every order for every guest; prepare and finishes products to ensure quality standards are met.
  • Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest needs
  • Previous similar experience is an asset
  • Reliability and ability to work flexible hour
  • Ability to adhere to policies/procedures
  • Able to operate effectively as a part of the team in a fast paced environment.

ROLE DESCRIPTION: RESTAURANT FRONT TEAM MEMBER - NIGHT

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

❖Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

❖Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

❖Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

❖Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

❖Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

❖Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

❖Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

❖Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

❖Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

❖Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

❖Prepares all products as required, following the order monitor to ensure the accuracy of every order

❖Ensure proper product availability for guests and prep for morning shift

❖Regularly takes temperatures of the required products and records in the Time & Temperature Log

❖Meet deadlines by using time management skills to ensure all tasks are complete

Policies & Procedures

❖Follows all restaurant policies, procedures and standards

❖Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

❖Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager, Manager of Standards, General Manager or Restaurant Owner

Health & Safety

❖Works in compliance with occupational health and safety legislation

❖Knows, understands and follows safe work practices and procedures

❖Uses or wears personal protective equipment or clothing as required

❖Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager, Manager of Standards, General Manager or Restaurant Owner

❖Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Job Types: Part-time, Permanent

Salary: $15.50 /hour

Job Types: Part-time, Permanent

Salary: $15.50 /hour

Experience:

  • Food Service: 1 year (Preferred)

Location:

  • Fort Saskatchewan, AB (Preferred)