Dispensary Supervisor

Loblaw Companies Limited - Thunder Bay, ON (30+ days ago)

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Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

971 Carrick St, Thunder Bay, Ontario, P7B 6P4

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

Loblaw has always been committed to continuous improvement and organizational development. In the pharmacy business, we constantly strive to improve our processes and evolve in an ever-changing healthcare environment. As the role of the Pharmacist continues to expand so should that of the Pharmacy Assistant particularly in our busiest dispensaries. We propose expanding and redefining the role of a Pharmacy Assistant to that of a “Dispensary Supervisor”.

In this new model, the Pharmacist Manager continues to be the Designated Manager with the College and remains in charge of all pharmacy activities and all designated professional staff members including the Dispensary Supervisor and does so without having to manage all technical and administrative aspects of pharmacy operations. The Dispensary Supervisor reports directly to the Pharmacy Manager and Store Manager. All non-Pharmacist colleagues report into Dispensary Supervisor. The Pharmacy Manager remains the primary point of contact with the Director of Pharmacy Operations and retains ultimate responsibility for pharmacy operations. Achieving a balance between the professional oversight of the pharmacist(s) on duty and the operational oversight of the Dispensary Supervisor would ultimately free up pharmacists to focus more on patient centered services like Medication reviews, Prescription renewals, Immunization services etc., all of which in turn enhance patient care, build trust and foster loyalty. Loblaw leads through innovation and we believe that the next step is to have a carefully chosen Pharmacy Assistant who can help manage the dispensary under this newly redefined role of Dispensary Supervisor.

Managing the day to day:
Oversee all daily operations to ensure that the pharmacy runs efficiently by organizing and managing the workloads of non-Pharmacy team in collaboration with the Pharmacy Manager
Responsible for providing positive team leadership and promoting engagement amongst the Pharmacy team
In partnership with the PM, participate in conference calls and lead huddles to disseminate any pertinent information
Prepare non – Pharmacist schedules to optimize performance and the customer experience.
In addition, approve vacation time and manage leave of absences. Update STAS and ensure payroll is submitted each week specific to non – Pharmacist Colleagues.
Resolve any issues with Pharmacy Enhanced Support (PES), third party billing, IT, audits, manual reversals, ordering processes etc.
Frequently check Flip and generic pharmacy email account and respond to any actionable items
In partnership with the PM, participate in conference calls and lead huddles to disseminate pertinent information
Ensure compliance with provincial and federal pharmacy regulations as well as Loblaw Standard Operating Procedures, Policies including the Collective Bargaining Agreement (CBA)

Customer Care Services:
Support outreach activities with physicians and the community
Work collaboratively with the Pharmacist on Duty to resolve customer service issues in a timely and professional manner

Training and Supervision

Provide regular coaching to non Pharmacist team members to maximize productivity and individual development
Performance manage Assistants and Clerks by providing timely and candid feedback and support
Delegate tasks appropriately to optimize workflow and to ensure completion in a timely and efficient manner consistent with the CBA
Ensure effective integration of new hires, including training and follow-up during probationary periods and thereafter to ensure successful onboarding. Example: TOP training
Provide ongoing training for all new and existing pharmacy colleagues with a focus on identifying patient care service opportunities

Business Development & Financial Accountabilities

In partnership with the pharmacy manager;
You are accountable for the financial success of the department
Formulate, implement and drive continuous process and efficiency opportunities and growth.
Track objectives and key performance metrics.
Promote and support the execution of all patient care services
Communicate regularly and on an “as needed” basis with various stake holders of the business such as, but not limited to, the Store manager and the Pharmacy Support team.
Monitor and review weekly projections and labour management
Strive for continuous improvement in sales and script growth and maintain a thorough understanding of business development opportunities.
Oversee inventory management and manage WIS inventory count preparation and execution
Manage returns and drug recalls.
Maintain pharmacy conditions and standards in accordance with the various risk assessments including but not limited to the LAR and Accreditation.
Manage the Drug Stewardship Program encouraging safe medication disposal practices
Perform quarterly Naloxone reporting and temperature log reporting where mandated
Complete medication incident reports and develop action plan(s) with the Pharmacy Manager prevent reoccurrence

What you will need:
5+ years of retail experience
Exceptional customer service skills with a talent for building customer loyalty.
Registered Pharmacy Technician or Pharmacy Assistant certification
Registration with appropriate Pharmacy Association, where applicable
Ability to effectively communicate with coworkers, supervisors, suppliers, physicians and customer
A leader with a positive approach to communicating with all colleagues.
Strong and collaborative leader and team player
Ability to implement practical procedures of systems which are moderately complex
Experience with Kroll or Health Watch an asset
Respect for the confidential and individual rights of our customers
Understanding financial and operational success of the department

How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:
Full time

Type of Role:

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.