Since 1926, Metrie Canada has been a leading manufacturer and distributor of interior finishings. We are a family-owned and private company with multiple locations across North America, striving to inspire designers, architects, and homeowners.
At Metrie, we stand proudly on our cultural foundation of ownership, learning, and one team.
We pride ourselves in our people first, high performance culture, where our team members have opportunities to learn and grow and will be empowered to go above and beyond each day.
As an Account Representative you play a key role on our Sales team. You are the first point of contact for our customers calling in to receive inside sales support. You develop relationships with our customers by fielding customer calls, entering orders, responding to any questions, and quickly resolving any issues or problems.
As an Account Representative, we need your customer focus and sound business acumen to:
Drive sales with our current and prospective account base, through developing and maintaining positive customer relationships
Fielding continuous calls from customers and data entry; multitasking and leveraging multiple types of source documents
Provide price quoting to customers and coordinate with onsite production department to facilitate the movement of sale through to production
Collaborate within cross functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment
Maintain and keep current detailed records, reports, and customer data
How You’ll Succeed
Customer Focused – Provide exceptional customer service, through focusing on the customer experience and engaging in meaningful interactions
Product Knowledge - Deeply understand our product lines and products. Effectively answer any questions concerning our offerings and ensure customers are connected to the right people and opportunities
Problem Solving – Listen, ask questions, understand our customer needs, and provide the best options. Remain solution-focused in order to identify opportunities to help our customers
Who You Are
You are customer oriented. You put the customer first and go the extra mile to make our customers happy
You love to learn. You are passionate about growing your knowledge and skills and being the best you can be
Values matter to you. You bring your true self to work and live by ours values – passion, respect, integrity, collaboration, and excellence
You demonstrate exceptional verbal and written communication skills; fluent in English
You are proficient with web-based computer services, specifically SAP
You have a post-secondary diploma/degree or equivalent work experience (preferred)
You have experience within the distribution or manufacturing industry (preferred)
What Metrie Offers
A collaborative work environment that has clear direction for future strategy and goals
A competitive base salary and profit-sharing program
Comprehensive benefits package – medical, dental, and life
5% RRSP Matching Program
Challenging and meaningful work, and the chance to participate on cross-functional teams across the company
Development opportunities – we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth
Family-oriented culture, focused on putting our people first
Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers feel like they belong. We are an equal opportunity employer and invite any and all qualified applicants. We are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005, within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.