Assistant Housekeeping Manager - Eldorado Resort

Argus Properties Hospitality - Kelowna, BC (30+ days ago)

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The Eldorado Resort is currently accepting applications for an enthusiastic Assistant Housekeeping Manager. Creating an engaging work environment for colleagues of the Eldorado Resort is as important as creating lasting and memorable experiences for our guests. Your leadership skills and the values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience but also to grow their careers with Argus Hospitality.

Consistently offer professional, friendly, and engaging service
Acting manager in the absence of the Executive Housekeeper
Provides support to the Housekeeping Manager in all areas of Housekeeping operation including; employee development, coaching, daily administration, and special projects
Day to day management of the housekeeping department including; assigning tasks, inventory management, scheduling, administrative tasks, following up with guest or employee concerns and issues
Building and maintaining effective relationships with the other departments of the hotel through professional and courteous communication
Investigates and assesses any losses, damage or concerns regarding housekeeping services, guest rooms, and equipment, and takes corrective action
Management of the Hotel Lost and Found
Plays an active part in the creation and management of the housekeeping budget
Assist with departmental interviews, hiring, orientation and training procedures for new team members
Records data concerning work assignments, staff issues and prepares periodic reports, concerning room occupancy, payroll expenses, and department expenses
Knowledgeable of cleaning systems, chemicals, procedures, and operation of equipment
Dedication to the privacy and confidentiality of all guest and employee information

A passion for excellence and obtaining the highest quality standards in cleanliness and guest service
Previous housekeeping experience in a Hotel environment is required
Previous experience as a Supervisor or Team Lead, managing and coaching employees is required
Strong command of the English language - written and verbal. Other languages an asset
Excellent communication skills: ability to listen, understand, clarify, and confirm. Keep an open line of communication with staff and management
Efficient with administration and computer applications (scheduling, writing emailing, filing, tracking and organizing)
Proficient in Microsoft Word, Excel, and Outlook
Experience with a property management system, preferably Opera
Ability to handle a stressful situation with poise and confidence
Ability to work long hours walking and standing and ability to lift 50lbs
Be supportive of creativity and innovation, and be willing to openly embrace change
Strong customer service skills; listening, problem solver, pro-active and can anticipate guest and staff needs and expectations
Must be legally entitled to work in Canada without restriction